Student Handbook and Catalog 2021-22 V2
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College <strong>Catalog</strong> <strong>and</strong> <strong>Student</strong> <strong>H<strong>and</strong>book</strong> | 83<br />
Marshall<br />
Michelle Atkinson, Campus Enrollment Executive<br />
michelle.atkinson@tstc.edu<br />
903-923-3231<br />
Waco & North Texas<br />
Jenny Rowe, Community St<strong>and</strong>ards Liaison<br />
jenny.rowe@tstc.edu<br />
254-867-3925<br />
TSTC campuses are located at Abilene, Brownwood,<br />
Breckenridge, East Williamson County Higher Education<br />
Center, Fort Bend County, Harlingen, Marshall, North Texas<br />
Center, Sweetwater <strong>and</strong> Waco. TSTC serves students from<br />
more than <strong>22</strong>0 counties in Texas, <strong>and</strong> TSTC graduates may<br />
begin their careers in high-paying jobs across the state or<br />
continue their education at colleges <strong>and</strong> universities.<br />
TSTC graduates are highly valued by business <strong>and</strong> industry<br />
for their work ethic, knowledge <strong>and</strong> workplace skills.<br />
TSTC’s Customer Service Goal<br />
It is the goal of Texas State Technical College faculty <strong>and</strong><br />
staff to provide a level of customer service that is beyond<br />
expectation. We pledge to be . . .<br />
Friendly to all we meet in our work,<br />
Helpful in all that we do,<br />
Courteous in all of our dealings,<br />
Responsive to customers’ needs, <strong>and</strong><br />
Accountable for our actions.<br />
We will deliver the highest quality services possible<br />
with the highest regard for honesty, integrity, <strong>and</strong> ethical<br />
behavior<br />
TSTC’s Formal Written Complaint /Compact With<br />
Texans Complaint H<strong>and</strong>ling Procedure<br />
It is the practice of Texas State Technical College to seek<br />
fair, efficient, <strong>and</strong> equitable solutions for problems that<br />
arise out of the student/college relationship <strong>and</strong> to allow<br />
any student to be heard when he/she feels that his/her<br />
rights have been violated or that an action taken by an<br />
employee of the College is unfair.<br />
This procedure is available to all students to present<br />
complaints concerning disagreement or dissatisfaction<br />
arising out of the student/college relationship.<br />
The filing of a student grievance is not to be interpreted as<br />
a way to change existing school policy or rules. The policy,<br />
rules or regulations of the College are of themselves not<br />
subject to a grievance process, only their implementation.<br />
This student grievance procedure is simply a way for the<br />
student to indicate that either:<br />
1. An action taken by a school official or employee is<br />
inappropriate, improper, or too harsh; or<br />
2. He/she is being treated differently from other<br />
students.<br />
Most questions or complaints can be resolved through<br />
routine channels. <strong>Student</strong>s are encouraged to discuss<br />
questions or complaints with the instructor or employee<br />
with whom the question or complaint has arisen.<br />
Complaints received verbally <strong>and</strong> resolved through routine<br />
channels are not considered official written complaints<br />
<strong>and</strong> are not subject to this procedure.<br />
The right of a student to prompt an equitable resolution of<br />
the complaint filed shall not be impaired by the student's<br />
pursuit of other remedies, such as filing of a grievance<br />
with the responsible federal department or agency. The<br />
<strong>Student</strong> Grievance <strong>and</strong> Complaint Procedure is posted to<br />
the college website at: ES. 3.24 <strong>Student</strong>s Grievance <strong>and</strong><br />
Complaints (PDF).<br />
Neither the Board nor any College employee shall<br />
retaliate against any student for bringing a concern or<br />
complaint. Any student who has been retaliated against<br />
should contact your local campus Title IX Representative<br />
immediately. Please visit tstc.edu/student_life/titleix for<br />
more information.<br />
Nonacademic Grievance Procedures<br />
A. Initial Contact – The student must first contact the<br />
parties responsible for the action or decision that is<br />
the basis of the grievance. <strong>Student</strong>s are encouraged<br />
to resolve the matter through discussions with the<br />
relevant College personnel most directly associated<br />
with the matter. College personnel with whom a<br />
concern is raised by a student shall address the<br />
matter in an open <strong>and</strong> professional manner <strong>and</strong> take<br />
reasonable <strong>and</strong> prompt action to resolve it informally.<br />
The initial contact should occur within 10 working<br />
days from the date of the action or decision that is the<br />
basis of the grievance.<br />
B. Representative – If unsuccessful in resolving the<br />
problem, the student must contact the Representative<br />
at his/her local campus. The Representative’s name<br />
is available online in the TSTC <strong>Catalog</strong> <strong>and</strong> <strong>Student</strong><br />
<strong>H<strong>and</strong>book</strong>. The Representative shall assist the student<br />
by:<br />
1. Reviewing the grievance policy with the student.<br />
The Representative shall also provide the student<br />
with a copy of or a link to this SOS, ES 3.24<br />
<strong>Student</strong> Grievances <strong>and</strong> Complaints.<br />
Texas State Technical College<br />
tstc.edu
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