Quality, value, satisfaction, trust, a

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Table 8 Stepwise multiple regressions (H8b and H11b) Moderating effects of knowledge and involvement: intangibility and perceived risk Time risk Social risk Psychological risk Financial risk Performance risk Adjusted R 2 = .077 Adjusted R F = 33.88 2 = .05 Adjusted R F = 16.42 2 = .045 Adjusted R F = 14.73 2 = .059 Adjusted R F = 30.24 2 = .041 F = 21.32 Knowledge -.204* -.194* -.134* -.160* -.102* Knowledge and Physical intangibility .296** Knowledge and Mental intangibility .296* .130** Knowledge and Generality .086*** Involvement .089** .247* .198* .210* .110* Involvement and Physical intangibility -.193* -.208* -.263* -.253* Involvement and Mental intangibility -.222* -.135** Involvement and Generality -.292* .097* Level of significance: * p≤.001, ** p≤.01, *** p≤.05 Table 9 Stepwise multiple regressions (H7a) Intangibility and difficulty of evaluation: brand and generic product categories Generic Adjusted R 2 = .122 F = 82.41 Physical intangibility .064*** Difficulty of evaluation Brand Adjusted R 2 = .141 F = 97.57 Mental intangibility .168* Generality .311* .267* Level of significance: * p≤.001, ** p≤.01, *** p≤.05 112
Physical intangibility Mental intangibility Table 10 Stepwise multiple regressions (H7b) Intangibility and perceived risk: brand and generic product categories Generic Adjusted R 2 = .036 F = 22.86 Time risk Social risk Psychological risk Financial risk Performance risk Brand Adjusted R 2 = .035 F = 22.37 Generic Adjusted R 2 = .04 F = 17.12 - .107** Brand Adjusted R 2 = .013 F = 8.81 - .064*** Generic Adjusted R 2 = .043 F = 27.59 Brand Adjusted R 2 = .029 F = 36.04 Generic Adjusted R 2 = .039 F = 16.76 Brand Adjusted R 2 = .037 F = 45.56 Generic Adjusted R 2 = .025 F = 11.06 Brand Adjusted R 2 = .041 F = 26.12 -.089** -.091** . 060*** .124* .135* .161* .130* .127* .173* .126* .193* .112* .176* Generality .104* . 086** .127* .123* .159* .126* Level of significance: * p≤.001, ** p≤.01, *** p≤.05 Table 11 Stepwise multiple regressions (H10a and H13a) Moderating effects of knowledge and involvement on difficulty of evaluation: brand and generic product categories Generic Adjusted R 2 = .191 F = 56.21 Knowledge -.311* Knowledge and Physical intangibility Knowledge and Mental intangibility Knowledge and Generality Involvement .181* Involvement and -.207** Physical intangibility Difficulty of evaluation Brand Adjusted R 2 = .151 F = 70.65 -.144* Involvement and Mental intangibility Involvement and Generality Level of significance: * p≤.001, ** p≤.01, *** p≤.05 113
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Volume 2 Contents: A Global Examina
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A Global Examination Of Relationshi
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and to measure them simultaneously
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customers’ total consumption expe
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From product perceived quality towa
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cumulative, or a combination of the
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trust4 -.68 commit1 .59 commit2 .51
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we observed that the least correlat
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outside of the consumption experien
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REFERENCES Anderson Eugene W., Forn
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Holbrook Morris B. Consumer Value:
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APPENDIX 1. DESCRIPTION OF THE ITEM
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An Empirical Examination of Retail
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This paper is organized in the foll
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Human and cognitive effort has been
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Seiders, Berry, and Gresham (2000)
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The four dimensions of retail conve
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2000). In-store shoppers receive th
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process resulted in slightly differ
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examine the dimensionality of these
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Seiders, Berry, and Gresham’s (20
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used, and the respondents were all
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Enis BM, Roering KJ. Product classi
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Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
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and Novak, 1996; Hammond, McWilliam
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and Hirschman, 1982, p 132). These
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interpretations of, all factors par
Page 62 and 63: the hedonic aspects of the online s
Page 64 and 65: satisfaction (Oliver, 1980; Westbro
Page 66 and 67: H6). It involves performing a multi
Page 68 and 69: Differences between the “shopping
Page 70 and 71: (Hypothesis 5) and online shopping
Page 72 and 73: demonstrates the importance of meas
Page 74 and 75: Dabholkar, Pratibha A. Incorporatin
Page 76 and 77: Mano Haim Elliott Michael T. Smart
Page 78 and 79: Zeithaml V., Parasuraman A. Malhotr
Page 80 and 81: 1. Introduction Like inseparability
Page 82 and 83: specific attributes. Dealing with p
Page 84 and 85: 2.2. Perceived Difficulty of Evalua
Page 86 and 87: and mentally intangible a product/s
Page 88 and 89: 2.4.1. Knowledge and Intangibility
Page 90 and 91: category, we included both generic
Page 92 and 93: goods exhibit higher levels of phys
Page 94 and 95: 5.1. Intangibility: Brand and Gener
Page 96 and 97: greater involvement with the purcha
Page 98 and 99: with generality, may also affect co
Page 100 and 101: Berry LL, Clark T. Four ways to mak
Page 102 and 103: Laroche M, Bergeron J, Goutaland C.
Page 104 and 105: Questionnair es Questionnaire 1 Que
Page 106 and 107: Table 3 Results of factor analysis
Page 108 and 109: Table 4 Summary of results 108
Page 110 and 111: Table 5 Stepwise multiple regressio
Page 114 and 115: 114
Page 116 and 117: Intangibility Physical intangibilit
Page 118 and 119: net income of 94% and 119%, respect
Page 120 and 121: this, it is not surprising that eBa
Page 122 and 123: frequently referred to as feedback
Page 124 and 125: An auction participants’ feedback
Page 126 and 127: The objective of study one was to i
Page 128 and 129: excerpts that were selected and fus
Page 130 and 131: Consumers believed that sellers wit
Page 132 and 133: negative feedback could be me,” a
Page 134 and 135: idder should read the praises too b
Page 136 and 137: first study focused on one class of
Page 138 and 139: Rothkopf, Joydeep Srivastava, Rami
Page 140 and 141: Industrial Economics. 50:3. 337-349
Page 142 and 143: http://www.laxshopper.com/index.htm
Page 144 and 145: 144
Page 146 and 147: Firstly, the consumer is supposed t
Page 148 and 149: For the psycho-sociology of environ
Page 150 and 151: To analyse appropriation strategies
Page 152 and 153: The second strategy is the most ela
Page 154 and 155: From the appropriation perspective
Page 156 and 157: To test these hypotheses we selecte
Page 158 and 159: Glace Glace Chart 4. Spatial config
Page 160 and 161: Chart 5b. Spatial configuration of
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No differences between the three di
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appropriation strategies adopted by
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A matrix of space management can th
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Holbrook M.B. (1999), Introduction
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Asymmetric Quality Tier Competition
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Wisniewski (1989) proposed a theory
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alternatives prior to the choice de
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decrease in tradeoff when L reduces
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As Bronnenberg and Wathieu (1996) u
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Those conceptually based utility fu
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ecent existing research (Sivakumar
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increased by 10% (conceptually the
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REFERENCES Allenby GM. A unified ap
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Table 1. Estimation Results _______
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Q U A L I T a H H’ x b PRICE 190
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MODELING THE IMPACT OF INTERNET ATM
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Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
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significantly explain attitude towa
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Involvement toward an ad based on v
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usefulness and the resourcefulness
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3.2.2.2. Involvement The final comp
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environmental cues on purchase beha
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6. Test of Hypotheses [Insert table
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Cacioppo, Schumann, 1983; Petty and
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Pelsmacker et al, 1998). ATTI is li
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improvements are brought into navig
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Cho, C.H.: How Advertising Works on
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Liu, C. and Arnett, K.P. Exploring
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Rose, G., Khoo, H. and Straub, D.W.
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Table 1: Results of Confirmatory Fa
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Table 2: Full Structural Model Fit
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EXPB� INV H7b NS 0.080 0.062 0.00
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230
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MAPPING RETAILING ENTREPRENEUR DECI
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Attempts to use a framework to find
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attempts resulting in failure are n
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included in this sentence would be
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Detailed causal maps are needed in
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Start-up. Details of the stream of
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more successful when they avoid big
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Axelrod, Robert (1976), "The Cognit
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1. Brian Shore starts several + 2.
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+ 1. B.S. ‘Maximizes use of fryin
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degree of importance consumers plac
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initial use of the word “convenie
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In the decision-making process, tim
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at home 24 hr/7 days a week (Hofack
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Figure 1 about here ---------------
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the organization and design of the
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ehavior courses participated as bot
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convenience is different for the tw
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should seek to establish a similar
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obtained a small sample size of onl
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Dunn DT, Thomas CA, Lubawski JL. Pi
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Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
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Customer-to-customer interaction is
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Second, we need to find out the opt
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esponse to the behavior of other cu
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ewards (Swinyard 1993). A customer
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Values may be defined as beliefs th
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find out the optimal combination of
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Taguchi recommends the use of signa
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epresent higher tolerance of incomp
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estaurant where they can escape inc
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Three significant interaction terms
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McGrath, Mary Ann, Otnes, Cele, (19
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Table…2 Tests of Between-Subjects
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Figure…2 (a) Combination of L4 Ta
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