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Mano Haim Elliott Michael T. Smart shopping: the origins and consequences of price savings. Advances in Consumer Research Merrie Brucks and Deborah J. MacInnis (Eds.) Provo UT: Association for Consumer Research. 1997; (24) 504-510. Mano Haim Oliver Richard L. Assessing the dimensionality and structure of the consumption experience: evaluation, feeling, and satisfaction.” Journal of Consumer Research 1993; 20: 451- 466. Mao Wendy W. Fader Peter S. Dynamic conversion behavior and e-commerce sites. Working Paper. Wharton Business School 2002. Mathwick Charla Malhotra Naresh K. Rigdon Edward Experiential value: conceptualization, measurement and application in the catalog and Internet shopping environment. Journal of Retailing 2001; 77: 39-56. Oliver Richard L. Measurement and evaluation of satisfaction processes in retail settings. Journal of Retailing 1981; 57 (3): 25-48. Oliver, Richard L. A cognitive model of the antecedents and consequences of satisfaction decisions. Journal of Marketing Research 1980; 27: 460-469 Oliver, Richard L. Bearden, William O. The role of involvement in satisfaction processes. In Richard Bagozzi and Ann Tybout, editors, Advances in Consumer Research, 10, Ann Arbor, MI: Association for Consumer Research, 1983: pp. 250-255 Otnes Cele McGrath Mary Ann. Perceptions and realities of male shopping behavior. Journal of Retailing 2001; 77 (1): 111-137. Raman Niranjan. V. Leckenby John D. Factors affecting consumer « WebAd » visits. European Journal of Marketing 1998; 32 (7/8): 737-748. Russell James A. A circumplex model of affect. Journal of Personality and Social Psychology 1980; 39 (6): 1161-1178. 76
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Page 1 and 2:
Volume 2 Contents: A Global Examina
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A Global Examination Of Relationshi
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and to measure them simultaneously
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customers’ total consumption expe
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From product perceived quality towa
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cumulative, or a combination of the
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trust4 -.68 commit1 .59 commit2 .51
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we observed that the least correlat
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outside of the consumption experien
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REFERENCES Anderson Eugene W., Forn
Page 21 and 22:
Holbrook Morris B. Consumer Value:
Page 23 and 24:
APPENDIX 1. DESCRIPTION OF THE ITEM
Page 25 and 26: An Empirical Examination of Retail
Page 27 and 28: This paper is organized in the foll
Page 29 and 30: Human and cognitive effort has been
Page 31 and 32: Seiders, Berry, and Gresham (2000)
Page 33 and 34: The four dimensions of retail conve
Page 35 and 36: 2000). In-store shoppers receive th
Page 37 and 38: process resulted in slightly differ
Page 39 and 40: examine the dimensionality of these
Page 41 and 42: Seiders, Berry, and Gresham’s (20
Page 43 and 44: used, and the respondents were all
Page 45 and 46: Enis BM, Roering KJ. Product classi
Page 47 and 48: Table 1 Dimensions of Convenience G
Page 49 and 50: Table 3 Retail Convenience Scale Re
Page 51 and 52: Table 5 Correlations, Means, and St
Page 53: Error! Figure 1 Retail Convenience
Page 56 and 57: and Novak, 1996; Hammond, McWilliam
Page 58 and 59: and Hirschman, 1982, p 132). These
Page 60 and 61: interpretations of, all factors par
Page 62 and 63: the hedonic aspects of the online s
Page 64 and 65: satisfaction (Oliver, 1980; Westbro
Page 66 and 67: H6). It involves performing a multi
Page 68 and 69: Differences between the “shopping
Page 70 and 71: (Hypothesis 5) and online shopping
Page 72 and 73: demonstrates the importance of meas
Page 74 and 75: Dabholkar, Pratibha A. Incorporatin
Page 78 and 79: Zeithaml V., Parasuraman A. Malhotr
Page 80 and 81: 1. Introduction Like inseparability
Page 82 and 83: specific attributes. Dealing with p
Page 84 and 85: 2.2. Perceived Difficulty of Evalua
Page 86 and 87: and mentally intangible a product/s
Page 88 and 89: 2.4.1. Knowledge and Intangibility
Page 90 and 91: category, we included both generic
Page 92 and 93: goods exhibit higher levels of phys
Page 94 and 95: 5.1. Intangibility: Brand and Gener
Page 96 and 97: greater involvement with the purcha
Page 98 and 99: with generality, may also affect co
Page 100 and 101: Berry LL, Clark T. Four ways to mak
Page 102 and 103: Laroche M, Bergeron J, Goutaland C.
Page 104 and 105: Questionnair es Questionnaire 1 Que
Page 106 and 107: Table 3 Results of factor analysis
Page 108 and 109: Table 4 Summary of results 108
Page 110 and 111: Table 5 Stepwise multiple regressio
Page 112 and 113: Table 8 Stepwise multiple regressio
Page 114 and 115: 114
Page 116 and 117: Intangibility Physical intangibilit
Page 118 and 119: net income of 94% and 119%, respect
Page 120 and 121: this, it is not surprising that eBa
Page 122 and 123: frequently referred to as feedback
Page 124 and 125: An auction participants’ feedback
Page 126 and 127:
The objective of study one was to i
Page 128 and 129:
excerpts that were selected and fus
Page 130 and 131:
Consumers believed that sellers wit
Page 132 and 133:
negative feedback could be me,” a
Page 134 and 135:
idder should read the praises too b
Page 136 and 137:
first study focused on one class of
Page 138 and 139:
Rothkopf, Joydeep Srivastava, Rami
Page 140 and 141:
Industrial Economics. 50:3. 337-349
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http://www.laxshopper.com/index.htm
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144
Page 146 and 147:
Firstly, the consumer is supposed t
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For the psycho-sociology of environ
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To analyse appropriation strategies
Page 152 and 153:
The second strategy is the most ela
Page 154 and 155:
From the appropriation perspective
Page 156 and 157:
To test these hypotheses we selecte
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Glace Glace Chart 4. Spatial config
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Chart 5b. Spatial configuration of
Page 162 and 163:
No differences between the three di
Page 164 and 165:
appropriation strategies adopted by
Page 166 and 167:
A matrix of space management can th
Page 168 and 169:
Holbrook M.B. (1999), Introduction
Page 170 and 171:
Asymmetric Quality Tier Competition
Page 172 and 173:
Wisniewski (1989) proposed a theory
Page 174 and 175:
alternatives prior to the choice de
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decrease in tradeoff when L reduces
Page 178 and 179:
As Bronnenberg and Wathieu (1996) u
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Those conceptually based utility fu
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ecent existing research (Sivakumar
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increased by 10% (conceptually the
Page 186 and 187:
REFERENCES Allenby GM. A unified ap
Page 188 and 189:
Table 1. Estimation Results _______
Page 190 and 191:
Q U A L I T a H H’ x b PRICE 190
Page 192 and 193:
MODELING THE IMPACT OF INTERNET ATM
Page 194 and 195:
Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
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significantly explain attitude towa
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Involvement toward an ad based on v
Page 204 and 205:
usefulness and the resourcefulness
Page 206 and 207:
3.2.2.2. Involvement The final comp
Page 208 and 209:
environmental cues on purchase beha
Page 210 and 211:
6. Test of Hypotheses [Insert table
Page 212 and 213:
Cacioppo, Schumann, 1983; Petty and
Page 214 and 215:
Pelsmacker et al, 1998). ATTI is li
Page 216 and 217:
improvements are brought into navig
Page 218 and 219:
Cho, C.H.: How Advertising Works on
Page 220 and 221:
Liu, C. and Arnett, K.P. Exploring
Page 222 and 223:
Rose, G., Khoo, H. and Straub, D.W.
Page 224 and 225:
Table 1: Results of Confirmatory Fa
Page 226 and 227:
Table 2: Full Structural Model Fit
Page 228 and 229:
EXPB� INV H7b NS 0.080 0.062 0.00
Page 230 and 231:
230
Page 232 and 233:
MAPPING RETAILING ENTREPRENEUR DECI
Page 234 and 235:
Attempts to use a framework to find
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attempts resulting in failure are n
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included in this sentence would be
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Detailed causal maps are needed in
Page 242 and 243:
Start-up. Details of the stream of
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more successful when they avoid big
Page 246 and 247:
Axelrod, Robert (1976), "The Cognit
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1. Brian Shore starts several + 2.
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+ 1. B.S. ‘Maximizes use of fryin
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degree of importance consumers plac
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initial use of the word “convenie
Page 256 and 257:
In the decision-making process, tim
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at home 24 hr/7 days a week (Hofack
Page 260 and 261:
Figure 1 about here ---------------
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the organization and design of the
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ehavior courses participated as bot
Page 266 and 267:
convenience is different for the tw
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should seek to establish a similar
Page 270 and 271:
obtained a small sample size of onl
Page 272 and 273:
Dunn DT, Thomas CA, Lubawski JL. Pi
Page 274 and 275:
Table 1 Dimensions of Convenience G
Page 276 and 277:
Table 3 Retail Convenience Scale Re
Page 278 and 279:
Table 5 Correlations, Means, and St
Page 280 and 281:
Error! Figure 1 Retail Convenience
Page 282 and 283:
Customer-to-customer interaction is
Page 284 and 285:
Second, we need to find out the opt
Page 286 and 287:
esponse to the behavior of other cu
Page 288 and 289:
ewards (Swinyard 1993). A customer
Page 290 and 291:
Values may be defined as beliefs th
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find out the optimal combination of
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Taguchi recommends the use of signa
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epresent higher tolerance of incomp
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estaurant where they can escape inc
Page 300 and 301:
Three significant interaction terms
Page 302 and 303:
McGrath, Mary Ann, Otnes, Cele, (19
Page 304 and 305:
Table…2 Tests of Between-Subjects
Page 306 and 307:
Figure…2 (a) Combination of L4 Ta
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