Quality, value, satisfaction, trust, a

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appropriate, however, to consider search features on a retailer’s website as assistance in the same manner in which it takes place at a physical store. It is the knowledge, training, and advice from a human salesperson that may provide convenience in a way that a virtual store cannot. Thus, the following is hypothesized: H1a: For traditional in-store shoppers, retail convenience is a multidimensional construct containing five distinct dimensions: access, search, assisted search, transaction, and possession. H1b: For online shoppers, retail convenience is a multidimensional construct containing four distinct dimensions: access, search, transaction, and possession. In addition to testing the multidimensional nature of retail convenience, we also hypothesize about the relationship of these dimensions to in-store and online shoppers. As previously stated, the dimension of access convenience is defined as “the speed and ease with which consumers can reach a retailer” (Seiders, Berry, and Gresham 2000, p. 81). Consumers who frequently shop at online retail stores do so because they can shop from the comfort of their homes and at any time of the day or night. The ability to reach the retailer at a time most convenient to the consumer (access convenience) is certainly a benefit of online shopping. Compared to shopping at traditional locations, shopping online saves the consumer travel time to the location, time spent parking, and time spent traveling from the parking lot to the store (Bhatnagar, Misra, and Rao 2000). With traditional locations, however, customers are required to adjust their preferred shopping time to fit within the retailer’s hours of operation. The concept of cost-benefit analysis (Prest and Turvey 1965) may be used to explain why consumers who shop online benefit most from access convenience. Online shoppers believe that the benefit of time saved by being able to access retail outlets from the comfort of their home or office at anytime of the day or night far outweighs the costs of delayed merchandise possession and the risks associated with shopping online (Wolfinbarger and Gilly 2001; Morganosky and Cude 34
2000). In-store shoppers receive the benefit of immediate possession of their purchases at the sacrifice of convenient store access. Formally stated: H2: Online shoppers realize the benefit of access convenience more than traditional in-store shoppers do. Consumers who <strong>value</strong> search convenience do so because of reduced time spent looking for a particular product and finalizing their product decision. Online shoppers are more likely to realize the benefit of search convenience than in-store shoppers, simply because they are able to compare product and pricing information without having to leave home. Benefits falling within the dimension of search convenience include site design (Szymanski and Hise 2000), navigation (Childers, Carr, Peck, and Carson 2001), and selection and availability of product information (Wolfinbarger and Gilly 2001). Many consumers who choose to shop online do so because of the organization and design of the website and the ease of navigation. E-tailers having a user-friendly site design facilitate search convenience as consumers arriving at such a site can easily find exactly what they are looking for. Also considered in the dimension of search convenience is the product selection offered by the retailer. A virtual retailer is not limited by shelf space like a traditional retailer; therefore, they are usually able to offer a wider selection of products. The ease and speed with which the consumer can find exactly what he or she wants is key. The final benefit classified under search convenience is the availability of product information. How much information is available directly from the e-tailer’s virtual store? Do they supply comparisons to similar products offered by competing e-tailers? This is also important as many consumers turn to the Internet specifically for their information search. To conduct as extensive a search via traditional retailers would consume considerable amounts of time and effort. This leads to hypothesis 3: H3: Online shoppers realize the benefit of search convenience more than traditional in-store shoppers do. Customers seeking possession convenience prefer to save the time associated with actually obtaining the desired product (Seiders, Berry, and Gresham 2000). These consumers would rather 35
Page 1 and 2: Volume 2 Contents: A Global Examina
Page 3 and 4: A Global Examination Of Relationshi
Page 5 and 6: and to measure them simultaneously
Page 7 and 8: customers’ total consumption expe
Page 9 and 10: From product perceived quality towa
Page 11 and 12: cumulative, or a combination of the
Page 13 and 14: trust4 -.68 commit1 .59 commit2 .51
Page 15 and 16: we observed that the least correlat
Page 17 and 18: outside of the consumption experien
Page 19 and 20: REFERENCES Anderson Eugene W., Forn
Page 21 and 22: Holbrook Morris B. Consumer Value:
Page 23 and 24: APPENDIX 1. DESCRIPTION OF THE ITEM
Page 25 and 26: An Empirical Examination of Retail
Page 27 and 28: This paper is organized in the foll
Page 29 and 30: Human and cognitive effort has been
Page 31 and 32: Seiders, Berry, and Gresham (2000)
Page 33: The four dimensions of retail conve
Page 37 and 38: process resulted in slightly differ
Page 39 and 40: examine the dimensionality of these
Page 41 and 42: Seiders, Berry, and Gresham’s (20
Page 43 and 44: used, and the respondents were all
Page 45 and 46: Enis BM, Roering KJ. Product classi
Page 47 and 48: Table 1 Dimensions of Convenience G
Page 49 and 50: Table 3 Retail Convenience Scale Re
Page 51 and 52: Table 5 Correlations, Means, and St
Page 53: Error! Figure 1 Retail Convenience
Page 56 and 57: and Novak, 1996; Hammond, McWilliam
Page 58 and 59: and Hirschman, 1982, p 132). These
Page 60 and 61: interpretations of, all factors par
Page 62 and 63: the hedonic aspects of the online s
Page 64 and 65: satisfaction (Oliver, 1980; Westbro
Page 66 and 67: H6). It involves performing a multi
Page 68 and 69: Differences between the “shopping
Page 70 and 71: (Hypothesis 5) and online shopping
Page 72 and 73: demonstrates the importance of meas
Page 74 and 75: Dabholkar, Pratibha A. Incorporatin
Page 76 and 77: Mano Haim Elliott Michael T. Smart
Page 78 and 79: Zeithaml V., Parasuraman A. Malhotr
Page 80 and 81: 1. Introduction Like inseparability
Page 82 and 83: specific attributes. Dealing with p
Page 84 and 85:
2.2. Perceived Difficulty of Evalua
Page 86 and 87:
and mentally intangible a product/s
Page 88 and 89:
2.4.1. Knowledge and Intangibility
Page 90 and 91:
category, we included both generic
Page 92 and 93:
goods exhibit higher levels of phys
Page 94 and 95:
5.1. Intangibility: Brand and Gener
Page 96 and 97:
greater involvement with the purcha
Page 98 and 99:
with generality, may also affect co
Page 100 and 101:
Berry LL, Clark T. Four ways to mak
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Laroche M, Bergeron J, Goutaland C.
Page 104 and 105:
Questionnair es Questionnaire 1 Que
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Table 3 Results of factor analysis
Page 108 and 109:
Table 4 Summary of results 108
Page 110 and 111:
Table 5 Stepwise multiple regressio
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Table 8 Stepwise multiple regressio
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114
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Intangibility Physical intangibilit
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net income of 94% and 119%, respect
Page 120 and 121:
this, it is not surprising that eBa
Page 122 and 123:
frequently referred to as feedback
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An auction participants’ feedback
Page 126 and 127:
The objective of study one was to i
Page 128 and 129:
excerpts that were selected and fus
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Consumers believed that sellers wit
Page 132 and 133:
negative feedback could be me,” a
Page 134 and 135:
idder should read the praises too b
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first study focused on one class of
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Rothkopf, Joydeep Srivastava, Rami
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Industrial Economics. 50:3. 337-349
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http://www.laxshopper.com/index.htm
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144
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Firstly, the consumer is supposed t
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For the psycho-sociology of environ
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To analyse appropriation strategies
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The second strategy is the most ela
Page 154 and 155:
From the appropriation perspective
Page 156 and 157:
To test these hypotheses we selecte
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Glace Glace Chart 4. Spatial config
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Chart 5b. Spatial configuration of
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No differences between the three di
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appropriation strategies adopted by
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A matrix of space management can th
Page 168 and 169:
Holbrook M.B. (1999), Introduction
Page 170 and 171:
Asymmetric Quality Tier Competition
Page 172 and 173:
Wisniewski (1989) proposed a theory
Page 174 and 175:
alternatives prior to the choice de
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decrease in tradeoff when L reduces
Page 178 and 179:
As Bronnenberg and Wathieu (1996) u
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Those conceptually based utility fu
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ecent existing research (Sivakumar
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increased by 10% (conceptually the
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REFERENCES Allenby GM. A unified ap
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Table 1. Estimation Results _______
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Q U A L I T a H H’ x b PRICE 190
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MODELING THE IMPACT OF INTERNET ATM
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Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
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significantly explain attitude towa
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Involvement toward an ad based on v
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usefulness and the resourcefulness
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3.2.2.2. Involvement The final comp
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environmental cues on purchase beha
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6. Test of Hypotheses [Insert table
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Cacioppo, Schumann, 1983; Petty and
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Pelsmacker et al, 1998). ATTI is li
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improvements are brought into navig
Page 218 and 219:
Cho, C.H.: How Advertising Works on
Page 220 and 221:
Liu, C. and Arnett, K.P. Exploring
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Rose, G., Khoo, H. and Straub, D.W.
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Table 1: Results of Confirmatory Fa
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Table 2: Full Structural Model Fit
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EXPB� INV H7b NS 0.080 0.062 0.00
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230
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MAPPING RETAILING ENTREPRENEUR DECI
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Attempts to use a framework to find
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attempts resulting in failure are n
Page 238 and 239:
included in this sentence would be
Page 240 and 241:
Detailed causal maps are needed in
Page 242 and 243:
Start-up. Details of the stream of
Page 244 and 245:
more successful when they avoid big
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Axelrod, Robert (1976), "The Cognit
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1. Brian Shore starts several + 2.
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+ 1. B.S. ‘Maximizes use of fryin
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degree of importance consumers plac
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initial use of the word “convenie
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In the decision-making process, tim
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at home 24 hr/7 days a week (Hofack
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Figure 1 about here ---------------
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the organization and design of the
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ehavior courses participated as bot
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convenience is different for the tw
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should seek to establish a similar
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obtained a small sample size of onl
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Dunn DT, Thomas CA, Lubawski JL. Pi
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Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
Page 282 and 283:
Customer-to-customer interaction is
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Second, we need to find out the opt
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esponse to the behavior of other cu
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ewards (Swinyard 1993). A customer
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Values may be defined as beliefs th
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find out the optimal combination of
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Taguchi recommends the use of signa
Page 296 and 297:
epresent higher tolerance of incomp
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estaurant where they can escape inc
Page 300 and 301:
Three significant interaction terms
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McGrath, Mary Ann, Otnes, Cele, (19
Page 304 and 305:
Table…2 Tests of Between-Subjects
Page 306 and 307:
Figure…2 (a) Combination of L4 Ta
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