Quality, value, satisfaction, trust, a

More documents

Recommendations

Info

Cho, C.H.: How Advertising Works on the World Wide Web: Modified Elaboration Likelihood Model. Journal of Current Issues and Research in Advertising 21(1) (1999): 33-49. Cox, D.F. The Measurement of Information Value, in Emerging Concepts in Marketing. New York: American Marketing Association, 1962. Csikszentmihalyi, M. Beyond Boredom and Anxiety. M. Csikszentmihalyi, Ed (second ed.). San Francisco, Washington, London: Jossey-Bass, 1977. Dailey, L. (forthcoming), Navigational Web Atmospherics Explaining the Influence of Restrictive Navigation Cues. Journal of Business Research. Darden, W.R., Erdem, O., and Darden, D.K.: A Comparison and Test of Three Causal Models of Patronage Intentions. In: William, RD, Robert, FL, eds. Patronage Behavior and Retail Management. New York (NY): North Holland, 1983, 29-43. Day, E., Stafford, M.R. and Camacho, A.: Research note: Opportunities for involvement research--A scaledevelopment approach. Journal of Advertising 24(3) (1995): 69-75. De Pelsmacker, P, B Dedock, and M Geuens. A Study of 100 Likeable TV Commercials: Advertising Characteristics and the Attitude towards the Ad. Marketing and Research Today 27 (4) (1998): 166-179. Dholakia, U.M. and Rego, L.L. What Makes Commercial Web Pages Popular ? European Journal of Marketing 32 (7/8) (1998): 724-36. Dodds, WB. In Search of Value: How Price and Store Name Information Influence Buyers’ Product Perception. The Journal of Services Marketing. 5 (3) (1991): 27-36. Donovan, R.J. and Rossiter, J.R. Store Atmosphere: An Environmental Psychology Approach. Journal of Retailing 58(1) (1982): 34-57. Donovan R.J., Rossiter, J.R., Marcoolyn, G. and Nesdale, A. Store Atmosphere and Purchase Behavior. Journal of Retailing 70 (1994): 283-294. Dowling, G. Perceived Risk: The Concept and its Measurement. Psychology & Marketing 3 (1986): 193-210. Ducoffe, R.H.: Advertising Value and Advertising on the Web. Journal of Advertising Research 36(5) (1996): 21-35. Eagly, A.H. and Chaiken, S.: The Psychology of Attitudes. Fort Worth (TX): Harcourt Brace Jovanovich, 1993. Eighmey, J.: Profiling User Responses to Commercial Web Sites. Journal of Advertising Research 37(3) (1997): 59-66. Eighmey, J. and McCord, L.: Adding Value in the Information Age: Used and Gratifications of the World Wide Web, in Proceedings of the Conference on Telecommunications and Information Markets, R.R. Dholakia and D.R. Fortin, eds., Newport: University of Rhode Island, 1995. Eroglu, S.A., Machleit, K.A. and Davis, L.M.: Atmospherics Qualities of Online Retailing: A Conceptual Model and Implications. Journal of Business Research 50 (2001): 177-184. Gélinas-Chebat, C., Chebat, JC, and Boivin, R. Impact of Male and Female Voice Cues on Consumers' Attitudes in Telemarketing. Gelinas-Chebat, C. and Chebat, J.C. Effects of two Voice Characteristics on the Attitudes toward Advertising Messages. The Journal of Social Psychology 132(4) (1992): 447-459. 218
Gore, P., Madhavan, S., McClung, G., and Riley, D.: Consumer Involvement in Non Prescription Medicine Purchase Decisions. Journal of Health Care Marketing 14(2) (1994): 16-20. Grossbart, S.L., Mittelstaedt, R.A., Curtis, W.N. and Rogers, R.D.: Environmental Sensitivity and Shopping Behavior. Journal of Business Research 3(October) (1975): 281-294. Harvin, R.: In Internet Branding, The Off-Lines Have It. Brandweek, 41(4) (Jan. 24, 2000): 30-31. Hoffman, D.L. and Novak, T.P.: Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations. Journal of Marketing 60 (3) (1996): 50-68. Homer, P.M.: The Mediating Role of Attitude Toward the Ad: Some Additional Evidence, Journal of Marketing Research 27 (February 1990): 78-86. Hu, L. and Bentler, P.M.: Cutoff Criteria for Fit Indexes in Covariance Structure Analysis: Conventional Criteria Versus New Alternatives. Structural Equation Modeling 6(1)(1999): 1-55. Huizingh, E.K. The Content and Design of Web Sites: An Empirical Study. Information & Management 37 (3) (2000): 123-34. Jarvenpaa, S. and Todd, P. Consumer Reactions to Electronic Shopping on the World Wide Web). International Journal of Electronic Commerce 1(2) (1997): 59-88. Jee, J. and Lee, W.N.: Antecedents and Consequences of Perceived Interactivity: An Exploratory Study. Journal of Interactive Advertising 3(1): 1-16 (2002). (jiad.org/vol3/no1/jee). Johnson, K.L. and Misic, M.M.: Benchmarking: A Tool for Web site Evaluation and Improvement. Internet Research 9(5) (1999): 383-392. King, A.B. What Makes a Great Web Site ? (1996). Webreference.com, Webreference.com/greatsite.html. King, W.R., Whitehall, K., Reid, L.N., Tinkham, S.F. and Pokrywczynski, J. The Perceived Informativeness of National and Retail Advertising. Current Issues and Research in Advertising 10 (1) (1987): 173-198. Korgaonkar, P.K. and Wolin, L.D.: A Multivariate Analysis of Web Usage. Journal of Advertising Research (1999): 53-68. Kotler, P.: Atmosphere as a Marketing Tool. Journal of Retailing 49(winter) (1973): 48-64. Koufaris, M. Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior. Information Systems Research 13(2) (2002): 205-224. Kwak, H., Fox, R.J. and Zinkhan, G.M.: What Products Can Be Successfully Promoted and Sold via the Internet? Journal of Advertising Research 42(1) (2002): 23-38. Laaksonen, P.: Consumer Involvement: Concepts and Research. London: Routledge, 1984. Larkin, E.F. Consumer Perceptions of the Media and their Advertising Content. Journal of Advertising 8 (2) (1979): 5-7. Leavitt, C. A Multidimensional Set of Rating Scales for Television Commercials. Journal of Applied Psychology 54(5) (1970): 427-429. Leong, S.M.: Consumer Decision Making for Common, Repeat-Purchase Products: A Dual Replication. Journal of Consumer Psychology 2(2) (1993): 193-208. 219
Page 1 and 2:
Volume 2 Contents: A Global Examina
Page 3 and 4:
A Global Examination Of Relationshi
Page 5 and 6:
and to measure them simultaneously
Page 7 and 8:
customers’ total consumption expe
Page 9 and 10:
From product perceived quality towa
Page 11 and 12:
cumulative, or a combination of the
Page 13 and 14:
trust4 -.68 commit1 .59 commit2 .51
Page 15 and 16:
we observed that the least correlat
Page 17 and 18:
outside of the consumption experien
Page 19 and 20:
REFERENCES Anderson Eugene W., Forn
Page 21 and 22:
Holbrook Morris B. Consumer Value:
Page 23 and 24:
APPENDIX 1. DESCRIPTION OF THE ITEM
Page 25 and 26:
An Empirical Examination of Retail
Page 27 and 28:
This paper is organized in the foll
Page 29 and 30:
Human and cognitive effort has been
Page 31 and 32:
Seiders, Berry, and Gresham (2000)
Page 33 and 34:
The four dimensions of retail conve
Page 35 and 36:
2000). In-store shoppers receive th
Page 37 and 38:
process resulted in slightly differ
Page 39 and 40:
examine the dimensionality of these
Page 41 and 42:
Seiders, Berry, and Gresham’s (20
Page 43 and 44:
used, and the respondents were all
Page 45 and 46:
Enis BM, Roering KJ. Product classi
Page 47 and 48:
Table 1 Dimensions of Convenience G
Page 49 and 50:
Table 3 Retail Convenience Scale Re
Page 51 and 52:
Table 5 Correlations, Means, and St
Page 53:
Error! Figure 1 Retail Convenience
Page 56 and 57:
and Novak, 1996; Hammond, McWilliam
Page 58 and 59:
and Hirschman, 1982, p 132). These
Page 60 and 61:
interpretations of, all factors par
Page 62 and 63:
the hedonic aspects of the online s
Page 64 and 65:
satisfaction (Oliver, 1980; Westbro
Page 66 and 67:
H6). It involves performing a multi
Page 68 and 69:
Differences between the “shopping
Page 70 and 71:
(Hypothesis 5) and online shopping
Page 72 and 73:
demonstrates the importance of meas
Page 74 and 75:
Dabholkar, Pratibha A. Incorporatin
Page 76 and 77:
Mano Haim Elliott Michael T. Smart
Page 78 and 79:
Zeithaml V., Parasuraman A. Malhotr
Page 80 and 81:
1. Introduction Like inseparability
Page 82 and 83:
specific attributes. Dealing with p
Page 84 and 85:
2.2. Perceived Difficulty of Evalua
Page 86 and 87:
and mentally intangible a product/s
Page 88 and 89:
2.4.1. Knowledge and Intangibility
Page 90 and 91:
category, we included both generic
Page 92 and 93:
goods exhibit higher levels of phys
Page 94 and 95:
5.1. Intangibility: Brand and Gener
Page 96 and 97:
greater involvement with the purcha
Page 98 and 99:
with generality, may also affect co
Page 100 and 101:
Berry LL, Clark T. Four ways to mak
Page 102 and 103:
Laroche M, Bergeron J, Goutaland C.
Page 104 and 105:
Questionnair es Questionnaire 1 Que
Page 106 and 107:
Table 3 Results of factor analysis
Page 108 and 109:
Table 4 Summary of results 108
Page 110 and 111:
Table 5 Stepwise multiple regressio
Page 112 and 113:
Table 8 Stepwise multiple regressio
Page 114 and 115:
114
Page 116 and 117:
Intangibility Physical intangibilit
Page 118 and 119:
net income of 94% and 119%, respect
Page 120 and 121:
this, it is not surprising that eBa
Page 122 and 123:
frequently referred to as feedback
Page 124 and 125:
An auction participants’ feedback
Page 126 and 127:
The objective of study one was to i
Page 128 and 129:
excerpts that were selected and fus
Page 130 and 131:
Consumers believed that sellers wit
Page 132 and 133:
negative feedback could be me,” a
Page 134 and 135:
idder should read the praises too b
Page 136 and 137:
first study focused on one class of
Page 138 and 139:
Rothkopf, Joydeep Srivastava, Rami
Page 140 and 141:
Industrial Economics. 50:3. 337-349
Page 142 and 143:
http://www.laxshopper.com/index.htm
Page 144 and 145:
144
Page 146 and 147:
Firstly, the consumer is supposed t
Page 148 and 149:
For the psycho-sociology of environ
Page 150 and 151:
To analyse appropriation strategies
Page 152 and 153:
The second strategy is the most ela
Page 154 and 155:
From the appropriation perspective
Page 156 and 157:
To test these hypotheses we selecte
Page 158 and 159:
Glace Glace Chart 4. Spatial config
Page 160 and 161:
Chart 5b. Spatial configuration of
Page 162 and 163:
No differences between the three di
Page 164 and 165:
appropriation strategies adopted by
Page 166 and 167:
A matrix of space management can th
Page 168 and 169: Holbrook M.B. (1999), Introduction
Page 170 and 171: Asymmetric Quality Tier Competition
Page 172 and 173: Wisniewski (1989) proposed a theory
Page 174 and 175: alternatives prior to the choice de
Page 176 and 177: decrease in tradeoff when L reduces
Page 178 and 179: As Bronnenberg and Wathieu (1996) u
Page 180 and 181: Those conceptually based utility fu
Page 182 and 183: ecent existing research (Sivakumar
Page 184 and 185: increased by 10% (conceptually the
Page 186 and 187: REFERENCES Allenby GM. A unified ap
Page 188 and 189: Table 1. Estimation Results _______
Page 190 and 191: Q U A L I T a H H’ x b PRICE 190
Page 192 and 193: MODELING THE IMPACT OF INTERNET ATM
Page 194 and 195: Eroglu et al (2001) proposed a typo
Page 196 and 197: playfulness (enjoy visiting Web sit
Page 198 and 199: H2: When consumers surf the Web, th
Page 200 and 201: significantly explain attitude towa
Page 202 and 203: Involvement toward an ad based on v
Page 204 and 205: usefulness and the resourcefulness
Page 206 and 207: 3.2.2.2. Involvement The final comp
Page 208 and 209: environmental cues on purchase beha
Page 210 and 211: 6. Test of Hypotheses [Insert table
Page 212 and 213: Cacioppo, Schumann, 1983; Petty and
Page 214 and 215: Pelsmacker et al, 1998). ATTI is li
Page 216 and 217: improvements are brought into navig
Page 220 and 221: Liu, C. and Arnett, K.P. Exploring
Page 222 and 223: Rose, G., Khoo, H. and Straub, D.W.
Page 224 and 225: Table 1: Results of Confirmatory Fa
Page 226 and 227: Table 2: Full Structural Model Fit
Page 228 and 229: EXPB� INV H7b NS 0.080 0.062 0.00
Page 230 and 231: 230
Page 232 and 233: MAPPING RETAILING ENTREPRENEUR DECI
Page 234 and 235: Attempts to use a framework to find
Page 236 and 237: attempts resulting in failure are n
Page 238 and 239: included in this sentence would be
Page 240 and 241: Detailed causal maps are needed in
Page 242 and 243: Start-up. Details of the stream of
Page 244 and 245: more successful when they avoid big
Page 246 and 247: Axelrod, Robert (1976), "The Cognit
Page 248 and 249: 1. Brian Shore starts several + 2.
Page 250 and 251: + 1. B.S. ‘Maximizes use of fryin
Page 252 and 253: degree of importance consumers plac
Page 254 and 255: initial use of the word “convenie
Page 256 and 257: In the decision-making process, tim
Page 258 and 259: at home 24 hr/7 days a week (Hofack
Page 260 and 261: Figure 1 about here ---------------
Page 262 and 263: the organization and design of the
Page 264 and 265: ehavior courses participated as bot
Page 266 and 267: convenience is different for the tw
Page 268 and 269:
should seek to establish a similar
Page 270 and 271:
obtained a small sample size of onl
Page 272 and 273:
Dunn DT, Thomas CA, Lubawski JL. Pi
Page 274 and 275:
Table 1 Dimensions of Convenience G
Page 276 and 277:
Table 3 Retail Convenience Scale Re
Page 278 and 279:
Table 5 Correlations, Means, and St
Page 280 and 281:
Error! Figure 1 Retail Convenience
Page 282 and 283:
Customer-to-customer interaction is
Page 284 and 285:
Second, we need to find out the opt
Page 286 and 287:
esponse to the behavior of other cu
Page 288 and 289:
ewards (Swinyard 1993). A customer
Page 290 and 291:
Values may be defined as beliefs th
Page 292 and 293:
find out the optimal combination of
Page 294 and 295:
Taguchi recommends the use of signa
Page 296 and 297:
epresent higher tolerance of incomp
Page 298 and 299:
estaurant where they can escape inc
Page 300 and 301:
Three significant interaction terms
Page 302 and 303:
McGrath, Mary Ann, Otnes, Cele, (19
Page 304 and 305:
Table…2 Tests of Between-Subjects
Page 306 and 307:
Figure…2 (a) Combination of L4 Ta
show all

Quality, value, satisfaction, trust, a

Create successful ePaper yourself

Delete template?

Save as template?