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Industrial Economics. 50:3. 337-349. Milgrom, Paul R. 1989. Auctions and Bidding: A Primer. Journal of Economic Perspectives. 3:X. 3-22. Milgrom, Paul R. and Robert J. Weber. 1982. A Theory of Auctions and Competitive Bidding. Econometrica. 50:5. 1089-1122. Ong, Walter J., S.J. 1982. Orality and Literacy. London: Methuen. Ottaway, Thomas A., Carol L. Bruneau and Gerald E. Evans. 2003. The Impact of Auction Item Image and Buyer/Seller Feedback Rating on Electronic Auctions. The Journal of Computer Information Systems. 43:3. 56-60. Resnick, Paul, Richard Zeckhauser, Eric Friedman and Ko Kuwabara. 2000. Reputation Systems. Communications of the ACM. 43:12. 45-48. Rheingold, Howard. 2000. The Virtual Community: Homesteading on the Electronic Frontier. Cambridge, MA: MIT Press. Richins, Marsha. 1983. Negative Word of Mouth by Dissatisfied Consumers: A Pilot Study. Journal of Marketing, 47:1. 68. Scientific American. 2001. Patent Pamphleteer. Scientific American. 285:6 (December). 33. Smith, Amy K. And Ruth Bolton 1998. An Experimental Investigation of Service Failure and Recovery: Paradox or Peril? Journal of Service Research, 1(August). 65-81. Srinivasan, Srini, Rolph Anderson and Kishore Ponnavolu Customer Loyalty in E- Commerce: An Exploration of Its Antecedents and Consequences. Journal of Retailing. 78:1.41-50. Stern, Barbara 1994. A Revised Communication Model for Advertising: Multiple Dimensions of the Source, the Message and the Recipient. Journal of Advertising. 23:2. 5- 15. 140
Tversky, Amos and Daniel Kahneman. 1992. Advances in Prospect Theory: Cumulative Representation of Uncertainty. Journal of Risk and Uncertainty. 5, 297-323. US Census Bureau. 2002. Retail 1Q, 2003 E-commerce Report. May 30. Available online at http://www.census.gov/mrts/www/current.html Wilcox, Ronald T. 2000. Experts and Amateurs: The Role of Experience in Internet Auctions. Marketing Letters. 11:4. 363-374. APPENDIX - Websites with Rating-and-Review Information http://activebuyersguide.com/ http://altavista.dealtime.com/main/1,3241,,00.html?header= http://ask.dealtime.com/dealtime2000/Reviews/product/read_product/1,7235,20165,00.ht ml http://borntolove.com/cgi-bin/productreviews/ http://cg.superpages.com/cgibin/php/index.html http://epguides.com/Seinfeld/ http://home.labvelocity.com/researchlink/index.jhtml http://infocenter.cramsession.com/TechLibrary/default.asp?CatID=395 http://reviews.cnet.com/reviews/0-9870989.html http://shopping.yahoo.com/reviews/productopia/ http://sportsbay.com/productratings.html http://theaquarians.net/user_reviews.htm http://216.234.172.45/cgi-bin/starsreview/stars.pl http://tv.zap2it.com/news/ratings/ http://wsj.consumersearch.com/electronics/cd_players/reviews.html http://www.acnielsenedi.com/bonews/bonewsframes.html http://www.activebuyersguide.com/ http://www.atkinsfriends.com/reviews/ http://www.audioreview.com/reviewscrx.aspx http://www.babyplus.com/science/product_ratings.html http://www.bikemagic.com/review/review.asp http://www.bikergirl.net/products/ http://www.biowire.com/bw_jsp/product_reviews_top.jsp http://www.bodypaincentral.com/ http://www.carreview.com/reviewscrx.aspx http://www.charitynavigator.org/ http://www.circuitcity.com http://www.computingreview.com/reviewscrx.aspx http://www.consumerguide.com/ http://www.consumerreports.org/main/home.jsp http://www.consumerreview.com/ http://www.consumersearch.com/www/ http://www.corvetteforum.com/reviews/ http://www.creativepro.com/reviews/swproduct http://www.edmunds.com/ http://www.epinions.com/ http://www.excelsis.com/1.0/section.php?sectionid=17 http://www.gamerankings.com/itemrankings/latestadditions.asp?platform=15 http://www.gamespot.com http://www.gamezone.com/reviews/reviews.htm http://www.golfreview.com/reviewscrx.aspx http://www.golftestusa.com/ http://www.gsj.com/prodrateChoice.asp http://www.hairlosshelp.com/html/productratings.cfm http://www.headshaver.org/reviews/ http://www.heavyweights.net/productrating.asp http://www.internet-magazine.com/reviews/index.asp http://www.isedb.com/index.php?t=reviews&id=1067 http://www.kbb.com/ 141
Page 1 and 2:
Volume 2 Contents: A Global Examina
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A Global Examination Of Relationshi
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and to measure them simultaneously
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customers’ total consumption expe
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From product perceived quality towa
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cumulative, or a combination of the
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trust4 -.68 commit1 .59 commit2 .51
Page 15 and 16:
we observed that the least correlat
Page 17 and 18:
outside of the consumption experien
Page 19 and 20:
REFERENCES Anderson Eugene W., Forn
Page 21 and 22:
Holbrook Morris B. Consumer Value:
Page 23 and 24:
APPENDIX 1. DESCRIPTION OF THE ITEM
Page 25 and 26:
An Empirical Examination of Retail
Page 27 and 28:
This paper is organized in the foll
Page 29 and 30:
Human and cognitive effort has been
Page 31 and 32:
Seiders, Berry, and Gresham (2000)
Page 33 and 34:
The four dimensions of retail conve
Page 35 and 36:
2000). In-store shoppers receive th
Page 37 and 38:
process resulted in slightly differ
Page 39 and 40:
examine the dimensionality of these
Page 41 and 42:
Seiders, Berry, and Gresham’s (20
Page 43 and 44:
used, and the respondents were all
Page 45 and 46:
Enis BM, Roering KJ. Product classi
Page 47 and 48:
Table 1 Dimensions of Convenience G
Page 49 and 50:
Table 3 Retail Convenience Scale Re
Page 51 and 52:
Table 5 Correlations, Means, and St
Page 53:
Error! Figure 1 Retail Convenience
Page 56 and 57:
and Novak, 1996; Hammond, McWilliam
Page 58 and 59:
and Hirschman, 1982, p 132). These
Page 60 and 61:
interpretations of, all factors par
Page 62 and 63:
the hedonic aspects of the online s
Page 64 and 65:
satisfaction (Oliver, 1980; Westbro
Page 66 and 67:
H6). It involves performing a multi
Page 68 and 69:
Differences between the “shopping
Page 70 and 71:
(Hypothesis 5) and online shopping
Page 72 and 73:
demonstrates the importance of meas
Page 74 and 75:
Dabholkar, Pratibha A. Incorporatin
Page 76 and 77:
Mano Haim Elliott Michael T. Smart
Page 78 and 79:
Zeithaml V., Parasuraman A. Malhotr
Page 80 and 81:
1. Introduction Like inseparability
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specific attributes. Dealing with p
Page 84 and 85:
2.2. Perceived Difficulty of Evalua
Page 86 and 87:
and mentally intangible a product/s
Page 88 and 89:
2.4.1. Knowledge and Intangibility
Page 90 and 91: category, we included both generic
Page 92 and 93: goods exhibit higher levels of phys
Page 94 and 95: 5.1. Intangibility: Brand and Gener
Page 96 and 97: greater involvement with the purcha
Page 98 and 99: with generality, may also affect co
Page 100 and 101: Berry LL, Clark T. Four ways to mak
Page 102 and 103: Laroche M, Bergeron J, Goutaland C.
Page 104 and 105: Questionnair es Questionnaire 1 Que
Page 106 and 107: Table 3 Results of factor analysis
Page 108 and 109: Table 4 Summary of results 108
Page 110 and 111: Table 5 Stepwise multiple regressio
Page 112 and 113: Table 8 Stepwise multiple regressio
Page 114 and 115: 114
Page 116 and 117: Intangibility Physical intangibilit
Page 118 and 119: net income of 94% and 119%, respect
Page 120 and 121: this, it is not surprising that eBa
Page 122 and 123: frequently referred to as feedback
Page 124 and 125: An auction participants’ feedback
Page 126 and 127: The objective of study one was to i
Page 128 and 129: excerpts that were selected and fus
Page 130 and 131: Consumers believed that sellers wit
Page 132 and 133: negative feedback could be me,” a
Page 134 and 135: idder should read the praises too b
Page 136 and 137: first study focused on one class of
Page 138 and 139: Rothkopf, Joydeep Srivastava, Rami
Page 142 and 143: http://www.laxshopper.com/index.htm
Page 144 and 145: 144
Page 146 and 147: Firstly, the consumer is supposed t
Page 148 and 149: For the psycho-sociology of environ
Page 150 and 151: To analyse appropriation strategies
Page 152 and 153: The second strategy is the most ela
Page 154 and 155: From the appropriation perspective
Page 156 and 157: To test these hypotheses we selecte
Page 158 and 159: Glace Glace Chart 4. Spatial config
Page 160 and 161: Chart 5b. Spatial configuration of
Page 162 and 163: No differences between the three di
Page 164 and 165: appropriation strategies adopted by
Page 166 and 167: A matrix of space management can th
Page 168 and 169: Holbrook M.B. (1999), Introduction
Page 170 and 171: Asymmetric Quality Tier Competition
Page 172 and 173: Wisniewski (1989) proposed a theory
Page 174 and 175: alternatives prior to the choice de
Page 176 and 177: decrease in tradeoff when L reduces
Page 178 and 179: As Bronnenberg and Wathieu (1996) u
Page 180 and 181: Those conceptually based utility fu
Page 182 and 183: ecent existing research (Sivakumar
Page 184 and 185: increased by 10% (conceptually the
Page 186 and 187: REFERENCES Allenby GM. A unified ap
Page 188 and 189: Table 1. Estimation Results _______
Page 190 and 191:
Q U A L I T a H H’ x b PRICE 190
Page 192 and 193:
MODELING THE IMPACT OF INTERNET ATM
Page 194 and 195:
Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
Page 200 and 201:
significantly explain attitude towa
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Involvement toward an ad based on v
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usefulness and the resourcefulness
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3.2.2.2. Involvement The final comp
Page 208 and 209:
environmental cues on purchase beha
Page 210 and 211:
6. Test of Hypotheses [Insert table
Page 212 and 213:
Cacioppo, Schumann, 1983; Petty and
Page 214 and 215:
Pelsmacker et al, 1998). ATTI is li
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improvements are brought into navig
Page 218 and 219:
Cho, C.H.: How Advertising Works on
Page 220 and 221:
Liu, C. and Arnett, K.P. Exploring
Page 222 and 223:
Rose, G., Khoo, H. and Straub, D.W.
Page 224 and 225:
Table 1: Results of Confirmatory Fa
Page 226 and 227:
Table 2: Full Structural Model Fit
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EXPB� INV H7b NS 0.080 0.062 0.00
Page 230 and 231:
230
Page 232 and 233:
MAPPING RETAILING ENTREPRENEUR DECI
Page 234 and 235:
Attempts to use a framework to find
Page 236 and 237:
attempts resulting in failure are n
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included in this sentence would be
Page 240 and 241:
Detailed causal maps are needed in
Page 242 and 243:
Start-up. Details of the stream of
Page 244 and 245:
more successful when they avoid big
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Axelrod, Robert (1976), "The Cognit
Page 248 and 249:
1. Brian Shore starts several + 2.
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+ 1. B.S. ‘Maximizes use of fryin
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degree of importance consumers plac
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initial use of the word “convenie
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In the decision-making process, tim
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at home 24 hr/7 days a week (Hofack
Page 260 and 261:
Figure 1 about here ---------------
Page 262 and 263:
the organization and design of the
Page 264 and 265:
ehavior courses participated as bot
Page 266 and 267:
convenience is different for the tw
Page 268 and 269:
should seek to establish a similar
Page 270 and 271:
obtained a small sample size of onl
Page 272 and 273:
Dunn DT, Thomas CA, Lubawski JL. Pi
Page 274 and 275:
Table 1 Dimensions of Convenience G
Page 276 and 277:
Table 3 Retail Convenience Scale Re
Page 278 and 279:
Table 5 Correlations, Means, and St
Page 280 and 281:
Error! Figure 1 Retail Convenience
Page 282 and 283:
Customer-to-customer interaction is
Page 284 and 285:
Second, we need to find out the opt
Page 286 and 287:
esponse to the behavior of other cu
Page 288 and 289:
ewards (Swinyard 1993). A customer
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Values may be defined as beliefs th
Page 292 and 293:
find out the optimal combination of
Page 294 and 295:
Taguchi recommends the use of signa
Page 296 and 297:
epresent higher tolerance of incomp
Page 298 and 299:
estaurant where they can escape inc
Page 300 and 301:
Three significant interaction terms
Page 302 and 303:
McGrath, Mary Ann, Otnes, Cele, (19
Page 304 and 305:
Table…2 Tests of Between-Subjects
Page 306 and 307:
Figure…2 (a) Combination of L4 Ta
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