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http://www.laxshopper.com/index.htm?/equipment/ratingslistings.htm~laxmain http://www.momsjewelrybox.com/Our-Ratings.htm http://www.mtbreview.com/reviews/ http://www.nextag.com/serv/main/buyer/help/faq.jsp?a=b http://www.nuws.net/hardware/ http://www.outdoorreview.com/jump%5Epage%5Eflycrx.aspx http://www.paddling.net/Reviews/Kayaks.phtml http://www.pcgamereview.com/whatsnew/whatsnew.shtml http://www.pcphotoreview.com/ http://www.pcri.net/ratings.htm http://www.pcworld.com/reviews/index/0,00.asp http://www.planetfeedback.com/ http://www.pricegrabber.com/about.php/about=us/ut=183c0ac1b09d7959 http://www.rateitall.com/ http://www.ratemyprofessor.com/ http://www.ratemyteacher.com/ http://www.ratings.net/ http://www.responsibleshopper.org/ http://www.reviewcentre.com/ http://www.riversmallies.com/reviews.html http://www.roadbikereview.com/reviewscrx.aspx http://www.scatmat.com/Tools/ProductRatings/AddProduct/ http://www.scrapbookaddict.com/reviews/ http://www.sillymagician.com/magic.htm http://www.sleestak.net/reviews/ http://www.spy-software-products.com/ http://www.stigaonline.com/rankings.shtml http://www.substance.com/discuss/rate/reviews/0,11191,228622,00.html http://www.sysopt.com/userreviews/ http://www.systemid.com/products/product_walkthrough.asp http://www.thinnerthoughts.com/reviews.html http://www.tvtome.com/tvtome/servlet/GuidePageServlet/showid-112/epid-2241/ http://www.uk.ciao.com/rating/The_Best_Films_on_DVD.html http://www.uscomputer.net/reviews/reviews.htm http://www.virtualratings.com/frames/productratingsiss.html http://www.zagat.com/ http://www.zotz.com/nissan/sentra_product_ratings.htm Figure 1 - Feedback Profile page excerpt of eBay member IBM Figure 2a - Example of Positive Comment (left by kt_live for IBM) Figure 2b - Example of Neutral Comment (left by madcoder42 for IBM, with a Response by IBM to the comment) Figure 2c - Example of Negative Comment (left by rtadder for IBM, with a Response by IBM, and a Follow-up statement by rtadder) Table 1 Characteristics Of Rating-and- Review Word of Web ? Source The source of the information, such as buyer, employee, analyst/expert, or seller. ? Target Object The target object of the RR information, such as brand, product, manufacturer, or retailer. 142
? Direction Direction is determined by the participants and “sides” in exchange-related behavior who provide RR information. In unidirectional or one-way RR WOW, a single participant, such as a consumer, provides information about a target object, such as a seller/retailer. In bidirectional or two-way RR WOW, the buyer provides feedback about the seller and the seller provides feedback about the buyer. ? Statistics The rating statistics available, such as an overall rating, frequency distributions, and attribute ratings. ? Qualitative Information The extent to which one may provide qualitative information, and the availability of relevant qualitative information, such as prose that explains a rating. ? Selection The extent to which the RR information may not be presented in its original form, such as by selecting excerpts or censoring. ? Quantity/Sampling The quantity of reviewer comments available, such as from ? Presentation Format and Customization all reviewers, or a sample/proportion of them. The format in which information are presented including order, utilization of graphics and the like; and the extent to which the format may be customized, such as sorting retailers from best to worst, or listing only “negative” comments. ? Transaction Integration The extent to which the information is integrated into or accessible during the transaction process, such as presenting RR WOW prominently on a webpage that presents, describes, and enables purchase of a product. ? Probative Nature The ability to interact with the source of the RR WOW, such as via email. ? Permanence The extent to which RR WOW remain available, such as in detail, or in time. 143
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Volume 2 Contents: A Global Examina
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A Global Examination Of Relationshi
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and to measure them simultaneously
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customers’ total consumption expe
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From product perceived quality towa
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cumulative, or a combination of the
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trust4 -.68 commit1 .59 commit2 .51
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we observed that the least correlat
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outside of the consumption experien
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REFERENCES Anderson Eugene W., Forn
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Holbrook Morris B. Consumer Value:
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APPENDIX 1. DESCRIPTION OF THE ITEM
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An Empirical Examination of Retail
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This paper is organized in the foll
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Human and cognitive effort has been
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Seiders, Berry, and Gresham (2000)
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The four dimensions of retail conve
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2000). In-store shoppers receive th
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process resulted in slightly differ
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examine the dimensionality of these
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Seiders, Berry, and Gresham’s (20
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used, and the respondents were all
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Enis BM, Roering KJ. Product classi
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Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
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and Novak, 1996; Hammond, McWilliam
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and Hirschman, 1982, p 132). These
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interpretations of, all factors par
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the hedonic aspects of the online s
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satisfaction (Oliver, 1980; Westbro
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H6). It involves performing a multi
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Differences between the “shopping
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(Hypothesis 5) and online shopping
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demonstrates the importance of meas
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Dabholkar, Pratibha A. Incorporatin
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Mano Haim Elliott Michael T. Smart
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Zeithaml V., Parasuraman A. Malhotr
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1. Introduction Like inseparability
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specific attributes. Dealing with p
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2.2. Perceived Difficulty of Evalua
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and mentally intangible a product/s
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2.4.1. Knowledge and Intangibility
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category, we included both generic
Page 92 and 93: goods exhibit higher levels of phys
Page 94 and 95: 5.1. Intangibility: Brand and Gener
Page 96 and 97: greater involvement with the purcha
Page 98 and 99: with generality, may also affect co
Page 100 and 101: Berry LL, Clark T. Four ways to mak
Page 102 and 103: Laroche M, Bergeron J, Goutaland C.
Page 104 and 105: Questionnair es Questionnaire 1 Que
Page 106 and 107: Table 3 Results of factor analysis
Page 108 and 109: Table 4 Summary of results 108
Page 110 and 111: Table 5 Stepwise multiple regressio
Page 112 and 113: Table 8 Stepwise multiple regressio
Page 114 and 115: 114
Page 116 and 117: Intangibility Physical intangibilit
Page 118 and 119: net income of 94% and 119%, respect
Page 120 and 121: this, it is not surprising that eBa
Page 122 and 123: frequently referred to as feedback
Page 124 and 125: An auction participants’ feedback
Page 126 and 127: The objective of study one was to i
Page 128 and 129: excerpts that were selected and fus
Page 130 and 131: Consumers believed that sellers wit
Page 132 and 133: negative feedback could be me,” a
Page 134 and 135: idder should read the praises too b
Page 136 and 137: first study focused on one class of
Page 138 and 139: Rothkopf, Joydeep Srivastava, Rami
Page 140 and 141: Industrial Economics. 50:3. 337-349
Page 144 and 145: 144
Page 146 and 147: Firstly, the consumer is supposed t
Page 148 and 149: For the psycho-sociology of environ
Page 150 and 151: To analyse appropriation strategies
Page 152 and 153: The second strategy is the most ela
Page 154 and 155: From the appropriation perspective
Page 156 and 157: To test these hypotheses we selecte
Page 158 and 159: Glace Glace Chart 4. Spatial config
Page 160 and 161: Chart 5b. Spatial configuration of
Page 162 and 163: No differences between the three di
Page 164 and 165: appropriation strategies adopted by
Page 166 and 167: A matrix of space management can th
Page 168 and 169: Holbrook M.B. (1999), Introduction
Page 170 and 171: Asymmetric Quality Tier Competition
Page 172 and 173: Wisniewski (1989) proposed a theory
Page 174 and 175: alternatives prior to the choice de
Page 176 and 177: decrease in tradeoff when L reduces
Page 178 and 179: As Bronnenberg and Wathieu (1996) u
Page 180 and 181: Those conceptually based utility fu
Page 182 and 183: ecent existing research (Sivakumar
Page 184 and 185: increased by 10% (conceptually the
Page 186 and 187: REFERENCES Allenby GM. A unified ap
Page 188 and 189: Table 1. Estimation Results _______
Page 190 and 191: Q U A L I T a H H’ x b PRICE 190
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MODELING THE IMPACT OF INTERNET ATM
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Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
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significantly explain attitude towa
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Involvement toward an ad based on v
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usefulness and the resourcefulness
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3.2.2.2. Involvement The final comp
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environmental cues on purchase beha
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6. Test of Hypotheses [Insert table
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Cacioppo, Schumann, 1983; Petty and
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Pelsmacker et al, 1998). ATTI is li
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improvements are brought into navig
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Cho, C.H.: How Advertising Works on
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Liu, C. and Arnett, K.P. Exploring
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Rose, G., Khoo, H. and Straub, D.W.
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Table 1: Results of Confirmatory Fa
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Table 2: Full Structural Model Fit
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EXPB� INV H7b NS 0.080 0.062 0.00
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230
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MAPPING RETAILING ENTREPRENEUR DECI
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Attempts to use a framework to find
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attempts resulting in failure are n
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included in this sentence would be
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Detailed causal maps are needed in
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Start-up. Details of the stream of
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more successful when they avoid big
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Axelrod, Robert (1976), "The Cognit
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1. Brian Shore starts several + 2.
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+ 1. B.S. ‘Maximizes use of fryin
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degree of importance consumers plac
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initial use of the word “convenie
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In the decision-making process, tim
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at home 24 hr/7 days a week (Hofack
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Figure 1 about here ---------------
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the organization and design of the
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ehavior courses participated as bot
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convenience is different for the tw
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should seek to establish a similar
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obtained a small sample size of onl
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Dunn DT, Thomas CA, Lubawski JL. Pi
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Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
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Customer-to-customer interaction is
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Second, we need to find out the opt
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esponse to the behavior of other cu
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ewards (Swinyard 1993). A customer
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Values may be defined as beliefs th
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find out the optimal combination of
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Taguchi recommends the use of signa
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epresent higher tolerance of incomp
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estaurant where they can escape inc
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Three significant interaction terms
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McGrath, Mary Ann, Otnes, Cele, (19
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Table…2 Tests of Between-Subjects
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Figure…2 (a) Combination of L4 Ta
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