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Dunn DT, Thomas CA, Lubawski JL. Pitfalls of consultative selling. Business Horizons 1981;24(5):59-65. Enis BM, Roering KJ. Product classification taxonomies: synthesis and consumer implications. In: Theoretical developments in marketing. Chicago: American Marketing Association, 1980. p. 186-189. Etgar, M. The household as a production unit. In: Sheth JN, editor. Research in marketing, vol. 1. Greenwich, CT: JAI Press, 1978. p. 79-98. Foote NN. The Image of the Consumer in the Year 2000. Proceedings, Thirty-fifth Annual Boston Conference on Distribution 1963, 13-18. Forster J. Hungry for convenience. Business Week (1/14/2002); Issue 3765: 120. Gardner EH. Consumer goods classification. Journal of Marketing 1945;9(3):275-276. Green H. Happy holidays – for e-tailers, at least. Business Week (11/11/02); Issue 3807:44-45. Gross BL. Time scarcity: interdisciplinary perspectives and implications for consumer behavior. In: Sheth JN, Hirschman EC, editors. Research in consumer behavior. Greenwich, CT: JAI Press, 1987. p. 1-54. Hof RD. Don’t cut back now. Business Week (10/1/2001); Issue 3751:EB34. Hofacker CF. Internet Marketing, 3 rd ed. New York: John Wiley & Sons, Inc., 2001. Hoffman NP. May I help you?: customer intimacy versus customer empowerment in a retail context. Presented at the Third Annual Retail Strategy and Consumer Decision Research Seminar 2000, Orlando, FL, November. Holbrook MB, Howard JA. Frequently purchased nondurable goods and services. In: Ferber R, editor. Selected aspects of consumer behavior: a summary from the perspective of different disciplines. Washington D.C.: National Science Foundation, Directorate for Research Applications, Research Applied to National Needs, 1977. p. 189-222. Jacoby J, Szybillo GJ, Berning CK. Time and consumer behavior: an interdisciplinary overview. Journal of Consumer Research 1976;2(4):320-339. Kaish S. Cognitive dissonance and the classification of consumer goods. Journal of Marketing 1967;31(4):28-31. Kaufman-Scarborough C. , Lindquist JD. E-shopping in a multiple channel environment. Journal of Consumer Marketing 2002; 19(4):333-350. 272
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Page 1 and 2:
Volume 2 Contents: A Global Examina
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A Global Examination Of Relationshi
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and to measure them simultaneously
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customers’ total consumption expe
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From product perceived quality towa
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cumulative, or a combination of the
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trust4 -.68 commit1 .59 commit2 .51
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we observed that the least correlat
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outside of the consumption experien
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REFERENCES Anderson Eugene W., Forn
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Holbrook Morris B. Consumer Value:
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APPENDIX 1. DESCRIPTION OF THE ITEM
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An Empirical Examination of Retail
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This paper is organized in the foll
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Human and cognitive effort has been
Page 31 and 32:
Seiders, Berry, and Gresham (2000)
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The four dimensions of retail conve
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2000). In-store shoppers receive th
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process resulted in slightly differ
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examine the dimensionality of these
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Seiders, Berry, and Gresham’s (20
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used, and the respondents were all
Page 45 and 46:
Enis BM, Roering KJ. Product classi
Page 47 and 48:
Table 1 Dimensions of Convenience G
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Table 3 Retail Convenience Scale Re
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Table 5 Correlations, Means, and St
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Error! Figure 1 Retail Convenience
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and Novak, 1996; Hammond, McWilliam
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and Hirschman, 1982, p 132). These
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interpretations of, all factors par
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the hedonic aspects of the online s
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satisfaction (Oliver, 1980; Westbro
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H6). It involves performing a multi
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Differences between the “shopping
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(Hypothesis 5) and online shopping
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demonstrates the importance of meas
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Dabholkar, Pratibha A. Incorporatin
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Mano Haim Elliott Michael T. Smart
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Zeithaml V., Parasuraman A. Malhotr
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1. Introduction Like inseparability
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specific attributes. Dealing with p
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2.2. Perceived Difficulty of Evalua
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and mentally intangible a product/s
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2.4.1. Knowledge and Intangibility
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category, we included both generic
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goods exhibit higher levels of phys
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5.1. Intangibility: Brand and Gener
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greater involvement with the purcha
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with generality, may also affect co
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Berry LL, Clark T. Four ways to mak
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Laroche M, Bergeron J, Goutaland C.
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Questionnair es Questionnaire 1 Que
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Table 3 Results of factor analysis
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Table 4 Summary of results 108
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Table 5 Stepwise multiple regressio
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Table 8 Stepwise multiple regressio
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114
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Intangibility Physical intangibilit
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net income of 94% and 119%, respect
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this, it is not surprising that eBa
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frequently referred to as feedback
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An auction participants’ feedback
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The objective of study one was to i
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excerpts that were selected and fus
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Consumers believed that sellers wit
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negative feedback could be me,” a
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idder should read the praises too b
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first study focused on one class of
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Rothkopf, Joydeep Srivastava, Rami
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Industrial Economics. 50:3. 337-349
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http://www.laxshopper.com/index.htm
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144
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Firstly, the consumer is supposed t
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For the psycho-sociology of environ
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To analyse appropriation strategies
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The second strategy is the most ela
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From the appropriation perspective
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To test these hypotheses we selecte
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Glace Glace Chart 4. Spatial config
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Chart 5b. Spatial configuration of
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No differences between the three di
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appropriation strategies adopted by
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A matrix of space management can th
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Holbrook M.B. (1999), Introduction
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Asymmetric Quality Tier Competition
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Wisniewski (1989) proposed a theory
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alternatives prior to the choice de
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decrease in tradeoff when L reduces
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As Bronnenberg and Wathieu (1996) u
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Those conceptually based utility fu
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ecent existing research (Sivakumar
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increased by 10% (conceptually the
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REFERENCES Allenby GM. A unified ap
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Table 1. Estimation Results _______
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Q U A L I T a H H’ x b PRICE 190
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MODELING THE IMPACT OF INTERNET ATM
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Eroglu et al (2001) proposed a typo
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playfulness (enjoy visiting Web sit
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H2: When consumers surf the Web, th
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significantly explain attitude towa
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Involvement toward an ad based on v
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usefulness and the resourcefulness
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3.2.2.2. Involvement The final comp
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environmental cues on purchase beha
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6. Test of Hypotheses [Insert table
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Cacioppo, Schumann, 1983; Petty and
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Pelsmacker et al, 1998). ATTI is li
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improvements are brought into navig
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Cho, C.H.: How Advertising Works on
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Liu, C. and Arnett, K.P. Exploring
Page 222 and 223: Rose, G., Khoo, H. and Straub, D.W.
Page 224 and 225: Table 1: Results of Confirmatory Fa
Page 226 and 227: Table 2: Full Structural Model Fit
Page 228 and 229: EXPB� INV H7b NS 0.080 0.062 0.00
Page 230 and 231: 230
Page 232 and 233: MAPPING RETAILING ENTREPRENEUR DECI
Page 234 and 235: Attempts to use a framework to find
Page 236 and 237: attempts resulting in failure are n
Page 238 and 239: included in this sentence would be
Page 240 and 241: Detailed causal maps are needed in
Page 242 and 243: Start-up. Details of the stream of
Page 244 and 245: more successful when they avoid big
Page 246 and 247: Axelrod, Robert (1976), "The Cognit
Page 248 and 249: 1. Brian Shore starts several + 2.
Page 250 and 251: + 1. B.S. ‘Maximizes use of fryin
Page 252 and 253: degree of importance consumers plac
Page 254 and 255: initial use of the word “convenie
Page 256 and 257: In the decision-making process, tim
Page 258 and 259: at home 24 hr/7 days a week (Hofack
Page 260 and 261: Figure 1 about here ---------------
Page 262 and 263: the organization and design of the
Page 264 and 265: ehavior courses participated as bot
Page 266 and 267: convenience is different for the tw
Page 268 and 269: should seek to establish a similar
Page 270 and 271: obtained a small sample size of onl
Page 274 and 275: Table 1 Dimensions of Convenience G
Page 276 and 277: Table 3 Retail Convenience Scale Re
Page 278 and 279: Table 5 Correlations, Means, and St
Page 280 and 281: Error! Figure 1 Retail Convenience
Page 282 and 283: Customer-to-customer interaction is
Page 284 and 285: Second, we need to find out the opt
Page 286 and 287: esponse to the behavior of other cu
Page 288 and 289: ewards (Swinyard 1993). A customer
Page 290 and 291: Values may be defined as beliefs th
Page 292 and 293: find out the optimal combination of
Page 294 and 295: Taguchi recommends the use of signa
Page 296 and 297: epresent higher tolerance of incomp
Page 298 and 299: estaurant where they can escape inc
Page 300 and 301: Three significant interaction terms
Page 302 and 303: McGrath, Mary Ann, Otnes, Cele, (19
Page 304 and 305: Table…2 Tests of Between-Subjects
Page 306 and 307: Figure…2 (a) Combination of L4 Ta
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