Name of Manual - Blue Cross and Blue Shield of Minnesota

Health Care Options
Helpful Tips • Ask members for their current member ID card and regularly
obtain new photocopies (front and back) of the member ID
card. Having the current card will enable you to submit claims
with the appropriate member information (including alpha
prefix) and avoid unnecessary claims payment delays.
• Check eligibility and benefits by using provider web selfservice,
BLUELINE or call 1-800-676-BLUE (2583) and
provide the alpha prefix.
• If the member presents a debit card (stand-alone or combined),
be sure to verify the copayment amounts before processing
payment.
• Please do not use the debit card to process full payment
upfront. If you have questions about the debit card processing
instructions or payment issues, please contact the debit card
administrator’s toll-free number on the back of the card.
Verify Identity of
Cardholder
We recommend that you verify the identity of Blue Cross
cardholders by asking for additional picture identification.
Identification numbers and group numbers must be submitted
correctly on electronic or paper claims in order for us to identify
the patient.
If you suspect fraudulent use of a member ID card, please call our
fraud hot line at (651) 662-8363. You may remain anonymous.
Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (12/27/10) 5-5