Name of Manual - Blue Cross and Blue Shield of Minnesota

Quality Improvement
Written Provider
Policies
Rationale:
To protect the safety and privacy of all patients, and for the
protection of the clinic, Blue Cross requires all behavioral health
clinics to develop and implement written policies and procedures.
Providers are encouraged to have policies that are specific to the
clinic and are signed, dated and reviewed annually.
Requirement:
Each clinic will have policies and procedures in place for the
following topics in addition to policies listed previously in this
chapter including Complaint Management, Confidentiality,
Confidentiality and Security of Medical Records, Foreign
Language Translation and Hearing Impaired Services, Medical
Emergency, Medication Management (if applicable), Non-Medical
Emergency Policy and Treating Unaccompanied Minors.
• Behavioral Health Accessibility Standards
Policy Required
Behavioral Health
Accessibility
Standards
Recommended Risk Management
Elements
• Access to behavioral health
appointments commensurate with
clinical need
• Access to follow-up appointments
commensurate with clinical need
• Crisis access to clinician 24 hours a
day/7 days a week
3-22 Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (08/11/11)