Name of Manual - Blue Cross and Blue Shield of Minnesota

Quality Improvement
Written Policies
(continued)
Continuity and
Coordination of Care
Policy Required Recommended Risk Management Elements
Medication
Management
Non-Medical
Emergency
Policy
Treating
Unaccompanied
Minors Policy
Rationale:
• Mechanism in place for procuring, storing,
controlling and distributing medications
• Narcotics addressed, even if to say they are
not kept at the facility
• Recalls addressed
• Emergency and sample drugs addressed
• Sign-out log covered
• Prescription pad accessibility addressed
• Mechanism in place for responding
• Include power outages, weather
emergencies, bomb threats, and both fire
and fire drills
• Minor defined, exceptions covered
• Scheduling appointments addressed
• Mechanism in place to respond when an
unaccompanied minor calls/arrives asking to
be seen
• Sample of authorization to consent to
treatment of a minor is provided
Patient continuity and coordination of care (COC) across settings
such as inpatient and ambulatory care and transition from specialty
to primary care, is critical in ensuring the best care for our
members and your patients. All providers share a joint
responsibility to ensure continuity and coordination of care.
Guidelines:
Health Records:
• Establish a consistent location(s) for external communications
from facilities and/or consultants including but not limited to
discharge summaries or notes, consult letters, progress notes,
and test or lab results.
• Communication is maintained in a chronological order.
Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (08/11/11) 3-11