Name of Manual - Blue Cross and Blue Shield of Minnesota

Blue Plus
Member Rights and
Responsibilities
(continued)
• Give written instructions that inform other of your wishes
about your health care. This is called a “health care directive.”
It allows you to name a person (agent) to decide for you if you
are unable to decide, or if you want someone else to decide for
you.
• To choose where you will get family planning services.
• To get a second opinion for medical, mental health and
chemical dependency services.
• To be free of constraints or seclusion used as a means of
coercion, discipline, convenience or retaliation.
• To request a copy of the Certificate of Coverage at least once a
year.
• To recommend changes regarding Blue Plus’ rights and
responsibilities policies.
• To freely exercise your rights. The exercise of your rights will
not badly affect the way you are treated.
• Get the following information from us, if you ask for it:
• Whether we use a physician incentive plan that affects the
use of referral services;
• The type(s) of incentive arrangement used;
• Whether stop-loss protection is provided; and
• Results of member survey if one is required because of our
physician incentive plan.
• Get the results of an external quality review study from the
State, if you ask for them.
• To be told when a health care provider cancels their contract
with Blue Plus. You may choose from the rest of the Blue Plus
providers.
• To have a person at Blue Plus or at the clinic to contact with
any concerns about services.
• To get information about Blue Plus, our services, network of
providers and your rights and responsibilities.
6-6 Blue Cross Blue Shield of Minnesota Provider Policy and Procedure Manual (12/27/10)