Name of Manual - Blue Cross and Blue Shield of Minnesota

Health Plan Members
have the Following
Responsibilities
At Your Service
YOU HAVE THE RESPONSIBILITY AS A HEALTH PLAN
MEMBER:
To know your health plan benefits and requirements.
To provide, to the extent possible, information that Blue Cross
and its providers need in order to care for you.
To understand your health problems and work with your doctor
to set mutually agreed-upon treatment goals.
To follow the treatment plan prescribed by your provider or
discuss with your provider why you are unable to follow the
treatment plan.
To provide proof of coverage when you receive services and to
update the clinic with any personal changes.
To pay copays at the time of service and to promptly pay
deductibles, coinsurance and if applicable, charges for services
that are not covered.
To keep appointments for care or to give early notice if you
need to cancel a scheduled appointment.
Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (10/24/11) 1-25