Name of Manual - Blue Cross and Blue Shield of Minnesota

BlueCard®
Calls from Members and Others with Claim
Questions
Overview If members contact you, advise them to contact their Blue plan and
refer them to their ID card for a customer service number.
The member’s plan should not contact you directly regarding
claims issues, but if the member’s plan contacts you and asks you
to submit the claim to them, refer them to Blue Cross of
Minnesota.
7-20 Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (12/30/10)