Name of Manual - Blue Cross and Blue Shield of Minnesota

Table of Contents
Chapter 1
At Your Service
Introduction................................................................................................................................ 1-3
Provider Policy and Procedure Manual ................................................................................. 1-3
Blue Cross and Blue Shield Plans..........................................................................................1-3
Blue Plus ................................................................................................................................ 1-3
CPT Copyright.....................................................................................................................1-4
How to Contact Us ..................................................................................................................... 1-5
Provider Services ...................................................................................................................1-5
Federal Employee Program.................................................................................................... 1-5
Calls Not Handled by Provider Services ............................................................................... 1-5
Behavioral Health Service Numbers...................................................................................... 1-6
BlueCard ® Benefits and Eligibility........................................................................................1-6
Provider Claim Adjustment / Status Check ...........................................................................1-6
General Address.....................................................................................................................1-6
Claims Address ......................................................................................................................1-7
Care Management Numbers and Addresses ..........................................................................1-7
Other Numbers and Addresses............................................................................................. 1-12
Address Changes and Other Demographic Information......................................................1-13
BLUELINE............................................................................................................................... 1-14
Introduction..........................................................................................................................1-14
BLUELINE Availability...................................................................................................... 1-14
Calling BLUELINE .............................................................................................................1-14
System Assistance................................................................................................................ 1-14
Provider Identification .........................................................................................................1-15
Member Identification ......................................................................................................... 1-15
Date...................................................................................................................................... 1-15
Provider Web Self-Service ...................................................................................................... 1-16
ID Cards.................................................................................................................................... 1-17
Introduction..........................................................................................................................1-17
ID Cards...............................................................................................................................1-17
Helpful Tips .........................................................................................................................1-18
Blue Cross Blue Shield of Minnesota Provider Policy and Procedure Manual (10/24/11) 1-1