Name of Manual - Blue Cross and Blue Shield of Minnesota

Member Rights and
Responsibilities
Blue Plus Member Rights and Responsibilities. Blue Plus
Members receive the following statement of rights:
Your rights as a health plan member:
Blue Plus
• To be treated with respect, dignity and privacy.
• To receive quality health care that is friendly and timely.
• To have available and accessible medically necessary covered
services, including emergency services, 24 hours a day, seven
(7) days a week.
• To be informed of your health problems and to receive
information regarding treatment alternatives and their risk in
order to make an informed choice regardless if the health plan
pays for treatment
• To participate with your health care providers in decisions
about your treatment.
• To give your provider a health care directive or a living will (a
list of instructions about health treatments to be carried out in
the event of incapacity).
• To name the person who can make health care decisions for
you in the event of your incapacity.
• To refuse treatment.
• To have privacy of medical and financial records maintained
by Blue Plus and its health care providers in accordance with
existing law.
• To receive information about Blue Plus, its services, its
providers, and your rights and responsibilities.
• To make recommendations regarding Blue Plus’ rights and
responsibilities policies.
• To have a resource at Blue Plus or at the clinic that you can
contact with any concerns about services.
• To file a complaint with Blue Plus and the Commissioner of
Health and receive a prompt and fair review.
• To initiate a legal proceeding when experiencing a problem
with Blue Plus or its providers.
Blue Cross Blue Shield of Minnesota Provider Policy and Procedure Manual (12/27/10) 6-3