Name of Manual - Blue Cross and Blue Shield of Minnesota

How to Contact Us
At Your Service
Provider Services A conversation with one of our service representatives often can
solve a problem immediately or give you an answer to a claims
question. The representatives answering the provider services
numbers are available to assist you:
Federal Employee
Program
Calls Not Handled by
Provider Services
Monday – Thursday ..........8 a.m. – 5 p.m.
Friday ................................9 a.m. – 5 p.m.
In an industry that is constantly changing, ongoing education of
our provider services representatives is necessary. To meet this
challenge, Blue Cross conducts staff training every Friday morning
from 8 a.m. – 9 a.m.
Please have your provider number or NPI and if applicable, the
member’s identification number, account number and claim
number ready when you call. The provider services telephone
numbers listed are for the provider’s use only. Please refer
members to the customer service telephone number on the back of
their member identification (ID) card.
The general provider services phone numbers are (651) 662-5200
(Twin Cities area) and 1-800-262-0820 (toll free). Listen for the
current phone options when you call.
The general provider services fax number is (651) 662-2745.
Providers who are calling to check eligibility and benefits for
Federal Employee Program members can utilize the voice response
unit specific to FEP.
Claim status is not available at this time. Providers will be
prompted to speak to a service representative for all FEP claims
questions. To access this service, call (651) 662-5044 or
1-800-859-2128. FEP members are recognized by an “R” followed
by eight numeric digits in their identification number.
Calls for the accounts on the next page are not handled by provider
services. Please use the phone numbers listed. In addition, calls
from independent social workers who are working as patient
advocates should call the customer service phone number on the
back of the member’s ID card.
Blue Cross and Blue Shield of Minnesota Provider Policy and Procedure Manual (10/24/11) 1-5