5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Domain Indicator to be
measured
Patient
Experience
Effectiveness
100
Number of
Compliments (Trust)
Number of
Complaints (Trust)
Satisfaction with our
services (Trust)
Increase in HONOS
(in-patient)
assessment scores
(MH / LD)
Breastfeeding
(KIPS)
Immunisations
(KIPS)
RAG Status
against
March 11
Baseline
March 2011 Base
figure
100
Current
Position
21 88 5BP Service
User
Experience
Data Source Detailed Definition
Survey
15 20 Internal
Reporting
Expression of satisfaction
received verbally or written
Monthly expression of
dissatisfaction requiring a
response that could not be
resolved locally within 24
hours
87.9% 89.2% Percentage of patient
experience questions that
were scored as Excellent or
92.3% 92.3% Internal
Reporting
Good
Percentage of patients who
have had both an
admission and discharge
HONOS who are showing
an improvement
19.1% 20.7% Quality Tracker The target is a Knowsley
Health and Well-being
Figures combined
with NHS Knowsley
in 2010-11
(methodology
changed mid-year)
target
91.98% Quality Tracker Immunisation - Compliance
with schedule for those
children choosing to have
immunisations in clinics by
KIPS team