5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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By involving service users in the patient safety framework and taking into
account their insight and experience, we have been able to improve the
quality of the actions we implement to enhance patient safety within the
services we provide.
3.5.6 Involving Service Users in Other Trust Business
The Trust is committed to providing opportunities to involve service users,
carers and members of the public (volunteers) in our business. We
acknowledge the unique contribution to services through their experience
of living with a health problem and using health services, personally or in a
caring role. This expertise is not available from any other source.
The Trust has developed an Involvement Scheme designed to provide a
safe and efficient process to enable volunteers to become involved in all
stages of designing, delivering and monitoring Trust services.
Recent work undertaken by volunteers includes:
Community Groups training staff
Production of awareness-raising DVD
Participating in Trust groups including:
- Capital Planning
- Spirituality Group
- Care Plan Working group
- CAMHS modernisation
- Documentation Review
- Charitable Funds Committee
Attending IMROC (Implementing Recovery - Organisational Change)
Delivering induction training
PALS Volunteers
Undertaking ‘Deep Dive’ audits
Delivering doctors’ training
Supporting ward staff
Participating in ‘Time to Care’ project.
(This is not an exhaustive list.)
In 2010, there were 733 Involvement Opportunities carried out by
volunteers and in 2011 this rose to 1,184 - an increase of 61%
3.5.7 Creating Time to Care
Creating time to care was established in 2011 from a strategic objective to
improve and enhance time with service users. After a trust-wide staff and
service user engagement process key projects were selected for
implementation.
Annual Report and Annual Accounts 2011-12