5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Involving Service Users in Patient Safety Page 103
Involving Service Users in Other Trust Business Page 104
Creating Time to Care Page 104
3.6 Feedback from External Scrutiny Page 106
Response to issues raised by regulators or public
Page 106
representatives in the last year
Care Quality Commission Page 106
Monitor Reporting Requirements 2011-12 Page 108
Care Quality Commission Mental Health and Commissioner Page 108
External assurance reports against three priority Monitor
indicators
Page 108
External assurance reports against the Quality Report Page 108
3.7 Engaging with and listening to Service Users and Local Page 109
Groups
Engaging with Service Users and Carers Page109
Overview and Scrutiny Committees Page 109
Engaging with Third Sector Organisations Page 110
Further Examples of Engagement and Responsiveness Page 111
How Can We Improve? Ask ‘Big Brother’ Page 111
‘Sticks and Stones’ Campaign Page112
3.8 Key Messages from External Statements for 2011-12 Page 112
Messages from St Helens OSC Page 112
Messages from Warrington LINkS Page113
3.9 Benchmarking against other Organisations Page 113
4. Appendices
4.1 Appendix 1 Supporting statements Page 114
4.2 Appendix 2 National Patient Survey Results 2011 Page 129
4.3 Appendix 3 Trust Patient Experience Survey Page 132
4.4 Appendix 4 Directors’ Statement of Responsibility Page 135
4.5 Appendix 5 Monitor External Assurance Statement Page 137
4.6 Appendix 6
2011-12
Performance against CQUIN targets Page 141
4.7 Appendix 7 Advancing Quality Programme Page 146
4.8 Appendix 8 Compliments and Complaints Report
2011-12
Page 148
Annual Report and Annual Accounts 2011-12 79