5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Quality & Safety
priorities
2012-13
Effectiveness
Shared Decision-
Making
Experience
Issues of Concern
Indicator Rationale
To identify examples of shared
decision-making between service
user and the clinician, recognition
of the ‘expert’ status of the service
user, developing person-centred
care plans and supporting carers.
The Trust will look at the process
for collecting and acting upon
issues of concern expressed by
service users.
Further embedding of
person-centred care
planning will promote
independence and self
management of care.
Increased engagement
with service users will
ensure they are involved
in decision-making at an
earlier stage about their
care and treatment.
The Trust has also
considered service user
feedback about the
quality and involvement
they want with their care
planning.
The Trust wants to listen
to what our service users
think about the service we
provide, build on positive
experiences they share
with us and change where
they tell us we can do
better.
2.2 Improving on 2011-12 Quality Measures
The Trust’s quality priorities for 2011-12 have been monitored by the Trust for
the past year. Although the Trust achieved these priorities, they will continue
to be reported on for the following year. Details of 2011-12 priorities are
included in section 3.1 of this document.
2.3 Trust Quality Improvement Plan
The Trust is developing a Quality Improvement Plan for 2012-13 which
includes:
Quality and safety priority indicators 2012-13 (as above)
Actions arising from the National Patient Survey results
Actions arising from the Trust Patient Experience Survey results
Safety and quality actions from external regulator’s visits/ reports
Actions relating to data quality in the Monitor External Assurance review.
Go to www.5boroughspartnership.nhs.uk/quality-accounts to view the Trust’s
Quality Improvement Plan 2012-13.
Annual Report and Annual Accounts 2011-12 85