5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Warrington LINk Statement
5 Boroughs Partnership NHS Foundation Trust Quality
Accounts 2011-2012
The Warrington LINk welcomes the opportunity to be able to
comment on the Trust’s Quality Account. Warrington LINk and
the Trust have a good relationship with LINk members and staff
involved in various meetings within the Trust. The LINk agrees with the
Trust’s main improvement priorities for 2012/13.
The LINk welcomes the Falls Strategy that the Trust plan to develop
across the Trust and will review its success in March 2013.
The LINk recognises the work 5BPS has done in engaging with service
users and carers, especially on Care Plans and supporting carers, but
welcomes the further actions that the Trust will undertake to further
improve this and engage more with service users and carers.
The effective process of feeding in comments and issues raised by the
LINk continues with the Trust. Monthly comments and issues are shared
and within 20 days a response, with actions and outcomes, have been
received. Over the last 12 months six issues have been raised by
individuals and carers, and several issues raised by one carer regarding
Kingsley Ward. A report was also produced documenting 29 service users
and carers views on mental health services in Warrington. A response was
received by 5BPS. Through the LINks Care Navigation Role a further four
issues have been raised and dealt with. The majority of issues can be
categorised as communication issues, attitudes of staff and access to
services.
LINk members and staff have been involved in various meetings and
groups within the Trust and will continue to be involved in 2012-13.
Warrington LINks have contributed to Joint Service User and Carer
meetings, PPI Meetings within the Trust, and have been involved in
Equality and Diversity meetings.
Over the past year the LINk has undertaken one Enter and View visit, with
more planned for 2012-13.
Other priorities for the LINk over the past year have been the continued
work on the A&E Liaison Service Team. This will remain a priority in 2012
– 13. Another priority for the LINk in 2012-13 will be the new Acute Care
Pathway, and engaging with service users and carers on the changes and
any impact for them.
Produced by Warrington LINk
April 2012 KL
Annual Report and Annual Accounts 2011-12 117