5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Productive Mental Health Wards
Productive Mental Health Wards was developed by the Institute for
Innovation and Improvement. The Programme aims to energise and
motivating frontline teams whilst teaching them tools and techniques
which they can use to enable improvements within their own working
environments.
The programme works in alliance with senior management, frontline
teams and service users to foster a culture of continuous improvement in
quality, safety, value and cost-effectiveness.
During 2011-12 three showcase wards have been implementing the
programme and have successfully completed the foundation modules.
This has led to a number of noticeable improvements on these wards
including improved environment, increased therapeutic interventions and
reduction in medical errors. The introduction of Patient Status at a Glance
Boards on two of the wards has enabled staff to have confidential visual
management of patient information, which reduces interruptions, improves
the quality and safety of handovers and reduces errors. Each ward has set
five quality metrics which are reviewed weekly and monthly improvement
goals are implemented by the team. The ultimate aim of the Productive
Programme is to release time spent on non value-added activities and
reinvest in quality direct care time.
The showcase teams have commenced the process modules which aim to
improve the processes on the wards that support safe and effective
delivery of care.
Productive Community Services
The Productive Community Programme follows the same principles as the
productive Ward programme, but has been adapted to meet the
requirements of community settings. One community team has piloted the
programme and has made a number of improvements including the
introduction of a Duty Doctor and Clinical Patient information board, which
has greatly enhanced multi-disciplinary working.
Mental Health Passport
Mental Health Passports aim to enhance the experience of service users
in in-patient services by actively engaging service users and carers in care
planning and enabling them to share personal information which is
important to them. A champions group is currently working on a
standardised approach to the implementation of passports across the
Trust.
Documentation Rationalisation
Accurate and timely documentation of care is a cornerstone of providing
safe, meaningful and effective care. The Business Transformation Team
has been working collaboratively with frontline teams to explore areas
Annual Report and Annual Accounts 2011-12 105