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5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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124<br />

Experience: Issues of Concern – By October 2012 establish methods of<br />

collating, reporting and acting upon issues of concern and compliments<br />

expressed by our service users and carers.<br />

The Board welcomes these quality principles, which will address some of<br />

the complaints that have been received over the 2011/12 period.<br />

It is noted that from the information received that the <strong>Trust</strong> has done<br />

significant work over the last 12 months to achieve good performance<br />

against a series of indicators - taking part in a number of clinical trials and<br />

receiving a National Award in Mental Health. Members welcome the<br />

opportunity to contribute to the Quality Account process and any<br />

opportunities to contribute further in the future.<br />

Yours sincerely<br />

Cllr Ellen Cargill<br />

Chair, Health Policy and Performance Board<br />

<strong>Annual</strong> Report and <strong>Annual</strong> Accounts 2011-12

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