5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

134
The eight objectives of the Generic Satisfaction Survey are:
Gain patients’ perception of the staff delivering their care
Gain patients’ perception on the treatment they received
Determine if patients’ felt involved in the decisions about their care
Determine if patients were given advice/information in relation to
signposting
Determine the overall satisfaction with care received
Determine patients’ understanding of the process for
comments/suggestions or complaints
Gain patients’ perception of information/advice provided
Assess aspects of patients’ well-being and lifestyle.
Each individual service participating in the Generic Satisfaction Survey
tailored the methodology to suit the needs of their service users.
A total of 42 services took part in the Generic Satisfaction Survey for
September 2011 in comparison to 35 services in the previous survey
undertaken in December 2010.
A total of 3,781 surveys were given to patients and 1,914 were returned -
giving a response rate of 51 per cent compared to 42 per cent in 2010.
The survey also contained a number of questions to determine if aspects
of patients’ well-being and lifestyle were being addressed.
Each individual service used their own results to write conclusions, make
recommendations and produce an action plan.
Annual Report and Annual Accounts 2011-12