5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Our Future Plans and Objectives for Service Delivery and Patient
Experience in 2012/3
During 2012/13 we will be able to demonstrate that we have improved
the effectiveness, experience, quality and safety of our services.
To achieve this, our high-level objectives are:
During 2012/13 we will have developed and implemented a minimum of
five methods of capturing, reporting on and responding to service user and
carer experience which can be learned from and utilised across all our
services
By October 2012 we will have rolled out the falls strategy across the
organisation and by March 2013 have reduced the number of falls by 10
per cent. The March 2012 baseline will be used
By October 2012 we will have established methods of collating, reporting
and acting upon issues of concern and compliments expressed by our
service users and carers
40
Annual Report and Annual Accounts 2011-12