5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Fig 2. The results from the Trust’s Patient Experience Survey in
March 2012 compared to most similar question from the 2011
National Patient Survey
Trust Patient
Experience Survey
(Community Mental
Health Teams)
Questions
Numbers correspond
to those on the actual
questionnaire
1 Dignity and Respect:
In relation to dignity and
respect, how would you
rate the care and
treatment you receive from
our staff?
3 Your Care Plan: How do
you rate the level of
involvement you have in
the development of your
care plan?
4 Care and Treatment:
How well do you feel our
staff deliver what is
contained in your care
plan?
5 Medication: How would
you rate the information
you have been given by
our staff about your
medication?
6 Staff: How would you
describe the amount of
time you were given to
discuss your condition and
treatment with the staff?
7 Crisis: Have you been
given a telephone number
in mental health services
to contact in an
emergency?
10 Overall: Overall, how
would you rate the care
and support you receive
from our staff?
National Patient
Survey 2011
Questions
Did this person treat
you with respect and
dignity?
Do you think your
views were taken into
account when deciding
what was in your care
plan?
Have NHS mental
health services helped
you start achieving
these goals?
Were you given
information about the
medication in a way
that was easy to
understand?
Were you given
enough time to discuss
your condition and
treatment?
Do you have the
number of someone
from your local NHS
mental health service
that you can phone out
of office hours?
Overall, how would you
rate the care you have
received from mental
health services in the
last 12 months?
National
Patient
Survey
2011
Results
Trust Survey
Per Cent of
Good and
Excellent
93 95
72 88
71 91
72 87
86 92
67 84
72 94
Annual Report and Annual Accounts 2011-12 131