5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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St. Helens LINk
5 Boroughs Partnership Quality Account Commentary
LINk welcomes the opportunity to provide commentary supporting 5
Boroughs Partnership Quality Account, 2011/12, provided to LINk in a
timely manner and presented during a Q&A session on 2nd May.
During the last year LINk members attended various forums and Patient &
Public Involvement Advisory Group and 5 Boroughs welcomed
partnership-working and the challenges LINk provided.
The coming year’s priorities for improvement are challenging and reflect
issues community members, service users and LINk members want to see
addressed. LINk accepts priorities about preventing falls and raising
concerns as stated.
Shared Decision-Making, Person Centred Planning and communication is
central to comments LINk gathered from service users and carers and key
to quality. Many included actions can be achieved by service users and
carers having good quality care plans; a ‘cultural shift’ is required of Trust
staff to deliver this. Staff coaching/mentoring will help, but take time to
become common practice.
The Trust has participated in work with Implementing Recovery through
Organisational Change (ImRoc). In this Quality Account, its mention is
minimal, focusing on broad processes with ‘recovery’ based on individuals
and outcomes they wish to see.
A specific concern is the ‘red’ indicators in the National Patients Survey
indicators, which were less in previous years.
LINk challenges the Trust to ensure that in service redesign and
commitment to quality, focus is maintained on specific needs of the
discrete areas they provide services to, by gaining further understanding of
communities they serve.
Annual Report and Annual Accounts 2011-12