5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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I also feel that the mechanisms in place regarding your proactive approach
to seeking ‘How you can improve’ and reduce stigma are innovative and
demonstrate the organisation’s willingness to take on board
comments from stakeholders where there are areas that may benefit from
feedback to improve healthcare delivery.
From a primary care perspective there were some areas that I believe it
would be beneficial to receive assurance on in the future, which would
include access / location clinics; DNA rates; readmissions; quality of
outpatient and discharge letters and adherence to prescribing policies.
Can I also add that one of the comments which I received from a primary
care practitioner congratulated the Trust for their ‘proactive and cooperative’
way of working, which they believe has improved relationships
with primary care and will lead to improvements in future developments of
mental health provision for the local community.
I believe that this report offers a balanced view of the Trust’s quality of
care during the last 12 months.
Yours sincerely
John Wharton
Quality Manager
Annual Report and Annual Accounts 2011-12