5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

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122 It was good to note also in section 3.5.5 the level to which service users are now being involved in advising on improvements that affect their safety and the increase in Involvement Opportunities mentioned in section 3.5.6. Appendix 2 shows a good level of improvement in levels of Patient Experience, which is welcome. Thank you for this opportunity to comment and we look forward to receiving your next Quality report. Yours Sincerely Chris Arkwright Chair of Health & Care Together, Wigan Borough LINk Annual Report and Annual Accounts 2011-12
Re: 5 Boroughs Partnership NHS Foundation Trust Quality Account 2011/12 Thank you for the opportunity to comment on your Quality Account. The Health Policy and Performance Board has particularly noted the following key areas: In 2011/12 the Trust identified three Quality and Safety priorities and indicators to be achieved by March 2012. These indicators were as follows: Safety: Preventing avoidable harm Effectiveness: Good physical healthcare Experience: Ensuring a positive experience of care. The Board was pleased to see that the Trust did successfully meet the desired criteria for each of these indicators. The Board notes that during the period 1 April 2011 to 31 March 2012 the Trust received a total of 242 complaints. The main themes of complaints received were as follows: Treatment issues Communication Staff attitude Waiting times for appointments/access to services Records issues Service provision. The Trust received a total of 1,013 compliments during the same period of time. The Board notes that the Trust has been able to identify three quality priorities for 2012/13 which will demonstrate improvements in patient safety, patient experience and effectiveness of services. The three quality priorities are: Safety: Falls – By October 2012 the Falls Strategy will be rolled out and by March 2013 the number of falls will have reduced by 10 per cent. Effectiveness: Shared Decision-Making – Ensure that service users share in decision-making using such tools as the Triangle of Care. Annual Report and Annual Accounts 2011-12 123
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5 Boroughs Partnership NHS Foundati
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5 Boroughs Partnership NHS Foundati
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Contents Chairman and Chief Executi
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Our Profile Formed in 2002, 5 Borou
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We are actively involved in Learnin
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Trust Board Member Ray Walker - Dir
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including Adults, Learning Disabili
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Executive Director John Kelly Direc
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Committee Member Brian Marshall - N
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key safety recommendations in respe
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Our Risk Management Our Risk Manage
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Statements of Assurance Provided by
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During the reporting year the Trust
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Christopher Ashman Diane French -
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Public Member Councillor 18/05/ 11
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Members 27/07/11 28/09/11 11/01/12
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The remit of the Committee is to be
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Our Strategic Themes and Objectives
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Joint Service User and Carer Forum
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For the period 1 April 2011 to 31 M
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Effective and Efficient Organisatio
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What else have we achieved against
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Increased roof and wall insulation
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Clinical Leadership and Service Imp
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in research approved by a Research
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In addition we have representation
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One of the ways we will do this in
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Well-Governed In order for any orga
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Financial Viability This theme rela
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continues to perform well and impro
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in April 2012. By April 2013 more t
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Workforce Management and Experience
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Top Four Rankings Progress 2010 to
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New Bottom Four Rankings 2011 Botto
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Jobcentre Plus has awarded the symb
Page 71 and 72: Financial Review of the Year We hav
Page 73 and 74: Details of salaries and allowances
Page 75 and 76: Speaking Your Language This Annual
Page 77 and 78: 5 Boroughs Partnership NHS Foundati
Page 79 and 80: Involving Service Users in Patient
Page 81 and 82: In particular, we took part in 100
Page 83 and 84: These statements are included as Ap
Page 85 and 86: Quality & Safety priorities 2012-13
Page 87 and 88: 2.4.3 Participation in Clinical Aud
Page 89 and 90: Name of Audit Number of cases submi
Page 91 and 92: The percentage of records which inc
Page 93 and 94: Part 3 - Other Information 3.1 Trus
Page 95 and 96: Knowsley Integrated Provider Servic
Page 97 and 98: Monitor Targets 2011-12 Threshold Y
Page 99 and 100: Domain Patient Safety 99 Trust Qual
Page 101 and 102: 3.4 Trust-wide Achievements 3.4.1 W
Page 103 and 104: 3.5.3 Advancing Quality Programme A
Page 105 and 106: Productive Mental Health Wards Prod
Page 107 and 108: The table below shows the Trust’s
Page 109 and 110: 3.7 Engaging with and Listening to
Page 111 and 112: 3.7.4 Further examples of Engagemen
Page 113 and 114: 3.8.2 Messages from Warrington LINk
Page 115 and 116: Quality Accounts - 5 Boroughs 2011/
Page 117 and 118: Warrington LINk Statement 5 Borough
Page 119 and 120: Knowsley LINk 5 Boroughs Partnershi
Page 121: Wigan Borough Local Involvement Net
Page 125 and 126: Knowsley Overview and Scrutiny Boar
Page 127 and 128: 11 May 2012 Many thanks for sharing
Page 129 and 130: Appendix 2 - National Patient Surve
Page 131 and 132: Fig 2. The results from the Trust
Page 133 and 134: Service users are asked to complete
Page 135 and 136: Appendix 4 Director’s Statement o
Page 137 and 138: Appendix 5 Monitor External Assuran
Page 139 and 140: Assurance work performed I conducte
Page 141 and 142: Appendix 6 Performance against CQUI
Page 143 and 144: Indicator Name Goal Year-end positi
Page 145 and 146: EFFECTIVENESS TCS Mental Health Pat
Page 147 and 148: Total June July August September Oc
Page 149 and 150: 5 Boroughs Partnership NHS Foundati
Page 151 and 152: Independent Auditor’s Report to t
Page 153 and 154: Certificate I certify that I have c
Page 155 and 156: I have delegated responsibility for
Page 157 and 158: Policy and Guidance A range of clin
Page 159 and 160: Directors attending the Trust Opera
Page 161 and 162: Continue to publish monthly High-le
Page 163 and 164: These include Business Continuity a
Page 165 and 166: Internal and External Stakeholders
Page 167 and 168: Board throughout the year. The Qual
Page 169 and 170: The Audit Committee provides an app
Page 171 and 172: Group Chaired by Functions Business
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The Trust maintains a status of reg
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Foreword to the Accounts 5 Boroughs
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Prior period adjustments TOTAL COMP
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Financed by taxpayers' equity: Mino
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Public Dividend Capital repaid Publ
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Statement of Cash Flows For the Per
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Notes to the accounts 1. Accounting
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Notes to the Accounts - 1. Accounti
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4. Other operating income 2011/12 2
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6. Operating leases As lessee Payme
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7. Employee costs and numbers conti
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203 7. Employee costs and numbers c
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205 7. Employee costs and numbers c
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8. Retirement benefits continued. T
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209 9. Better Payment Practice Code
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13. Intangible assets Software lice
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14. Property, plant and equipment 2
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14. Property, plant and equipment c
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14. Property, plant and equipment c
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16. Non-current assets for sale and
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17. Capital commitments There are n
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19.3 Ageing of impaired receivables
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23. Other liabilities Current Non-c
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25. Contingences 25.1 Contingent li
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26.2 Financial liabilities NHS Trad
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Further information on the NHS Foun
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30. Third Party Assets The Trust he
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Annual Report and Annual Accounts 2
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