5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Re: 5 Boroughs Partnership NHS Foundation Trust Quality Account
2011/12
Thank you for the opportunity to comment on your Quality Account. The
Health Policy and Performance Board has particularly noted the following
key areas:
In 2011/12 the Trust identified three Quality and Safety priorities and
indicators to be achieved by March 2012. These indicators were as
follows:
Safety: Preventing avoidable harm
Effectiveness: Good physical healthcare
Experience: Ensuring a positive experience of care.
The Board was pleased to see that the Trust did successfully meet the
desired criteria for each of these indicators.
The Board notes that during the period 1 April 2011 to 31 March 2012 the
Trust received a total of 242 complaints. The main themes of complaints
received were as follows:
Treatment issues
Communication
Staff attitude
Waiting times for appointments/access to services
Records issues
Service provision.
The Trust received a total of 1,013 compliments during the same period of
time.
The Board notes that the Trust has been able to identify three quality
priorities for 2012/13 which will demonstrate improvements in patient
safety, patient experience and effectiveness of services. The three quality
priorities are:
Safety: Falls – By October 2012 the Falls Strategy will be rolled out and by
March 2013 the number of falls will have reduced by 10 per cent.
Effectiveness: Shared Decision-Making – Ensure that service users share
in decision-making using such tools as the Triangle of Care.
Annual Report and Annual Accounts 2011-12 123