5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

Speakers included service users, carers, the Chief Executive, Chairman,
national mental health-lead officers and staff who led on involvement
activities. Feature presentations focused on the national mental health
strategy and the Trust’s ‘Sticks and Stones’ anti-stigma campaign.
Patient and Public Involvement Advisory Group
Attended by representatives from all six business streams, service users,
carers, Member Councillors and representatives from Local Involvement
Networks (LINks) the group monitors Trust-wide service user and carer
involvement activity. It also promotes the involvement agenda both internally
and externally with our partners.
Knowsley Community Health Development Team Forums
Health forums that are chaired by the Community Health Development team
and are held in Kirkby, Prescot, Huyton and Halewood, meet on a monthly
basis to discuss current health issues in the community. Public Health are
invited along and the forums are advertised in the local media so that
community members can attend.
The Knowsley Health and Well-being patient experience ‘Best Practice’
celebratory event was held in the Huyton Suite in October 2011.
Knowsley won an award this year from the national Patient Experience
Network (PEN) in the category ‘Environment of Care’ for its integrated
strategy for improving service user involvement and experience. The
Community Health Development Team won recognition awards for each of its
four health forums, which went some way to help them win the national award.
Engagement Activities at Knowsley Integrated Provider Services
Plans are under way to roll out the feedback card currently used in our Breastfeeding
service across all Children’s Services. The card will be produced in
different formats/languages, such as Polish, following consultation with locallybased
groups.
The development of Syringe Driver literature for use by patients and carers
was undertaken in consultation with Knowsley Older People’s Voices and
Knowsley LINk. A review of dietetics service evaluation documentation for
‘readability’, followed by a focus group, was undertaken with Knowsley LINk.
In negotiation with locality-based Health Forums, a schedule of ‘Take it to the
Top’ sessions has been agreed. Members of KIPS Senior Management Team
will meet with the forums that are made up of residents to answer questions
pertaining to health provision.
With the robust relationships that exist within Knowsley between KIPS and
groups that represent community members, we will look to support services to
embed patient feedback in their service improvement methodology.
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Annual Report and Annual Accounts 2011-12