5 Boroughs Partnership NHS Foundation Trust Annual ... - Monitor

11 May 2012
Many thanks for sharing your quality account with us and asking for
feedback. I shared the report with a number of colleagues to request their
views on the account. One of the observations was around the lack of
reporting around the following areas: 3.7.1; 3.9.1 and 3.9.2. The numbers
around MRSA and C-Diff offer assurance that there are effective
measures in place to ensure patients are not at risk. I must also
congratulate you on your impressive number of compliments from 21 per
cent to 88 per cent is a terrific achievement and the small increase of 4 per
cent to 19 per cent for complaints is also a significant achievement.
A further observation around your Quality and Safety priorities is your
intention to reduce the amount of falls by 10 per cent considering that at
the last quality meeting there was a notable increase in the data with 18
reported falls in January to eight last month with a worrying trend from
June – September last year when there was as many as 18 falls being
registered. Is 10 per cent a sufficient reduction or should the Trust not be
aspiring to reduce this further?
Regarding the Trust’s quality measures I was disappointed that there was
no mention around what measures you were hoping to implement to
address a steady increase in the number of medication / controlled drug
errors during the last 12 months and I wonder what actions will be taken to
improve the steady increase in this area of patient safety.
I welcome the programme that you have put together regarding the patient
safety framework - particularly your strong emphasis on the thematic
review of serious untoward incidents Safer Mental Health Checklist and
the emergence of a clinical quality dashboard to feedback to frontline staff
are all significant improvements to ensure that there is a cohesive
approach to ensuring that quality and safety are shared across the
organisation.
The ‘Creating Time to Care’ strategic objective demonstrates a desire to
address the core values of ensuring that the patient remains at the heart of
care delivery. The productive ward programme has been recognised as an
innovative programme, which will improve the patient experience but also
offer an ideal opportunity for frontline staff to demonstrate their skills to
make real improvements in the main domains of patient care quality,
safety and cost-effectiveness. The inclusion of the five quality metrics,
which are regularly reviewed, will identify areas for improvement by the
team.
Annual Report and Annual Accounts 2011-12 127