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Pandemic Influenza Plan - Questar III

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Section 9: Communications<br />

• In the event of a need for mass prophylaxis, utilize EAS channels, the<br />

NYSDOH website and other media channels to announce the<br />

availability/locations of vaccination sites or other protective actions being<br />

recommended.<br />

State and Local Health Departments:<br />

• Coordinate risk communication with key partners to enhance message<br />

consistency.<br />

• Participate in a JIC, if one is established, and/or schedule regular media<br />

briefings and/or telebriefings.<br />

• Activate public call center and provider helpline.<br />

• Provide call center operators with specific messaging for “worried well”<br />

including information about how to care for influenza patients at home.<br />

• Promote pneumococcal vaccination.<br />

• Reinforce respiratory etiquette and hand hygiene, mask usage and stay at<br />

home messages.<br />

• Reinforce community containment messages.<br />

• Communicate travel alerts.<br />

February 7, 2006 9-13

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