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Pandemic Influenza Plan - Questar III

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Section 13: Public Health Preparedness Informatics<br />

II. Overview<br />

A. Purpose<br />

NYSDOH has evolved an array of informatics capabilities, which support preparedness<br />

and response to <strong>Pandemic</strong> <strong>Influenza</strong>. These include the NYSDOH secure health<br />

commerce system, its related applications and information systems as well as supportive<br />

infrastructure related to alerting and notification; distance learning and remote<br />

meeting/collaboration; and availability/recovery. NYSDOH critical internal<br />

infrastructure systems are also essential to the Agency’s response to any event. These<br />

internal infrastructure systems include: lotus notes office automation; network<br />

management and services (internet services, external e-mail routing, WAN/LAN<br />

interconnectivity); critical server management and operation; and security infrastructure.<br />

The purpose of this Section is to describe these capabilities and how they are to support<br />

the NYSDOH planning, preparedness and response to a pandemic influenza event.<br />

B. Overall Responsibility<br />

Bureau of Healthcom Network Systems Management (BHNSM) within the Information<br />

Systems and Health Statistics Unit (ISHSG) has the overall technical and project<br />

responsibility for Public Health Preparedness (PHP) Informatics infrastructure and<br />

critical internal infrastructure systems. BHNSM is responsible for all of the systems<br />

listed above with the exception of Security Infrastructure, which is partially shared with<br />

the Security Unit within the Healthcom Services Bureau (HSB) within ISHSG.<br />

The Security Unit is responsible for overall security Policy, intrusion<br />

detection/vulnerability assessment, remote access/VPN, NYSDOH authentication and<br />

identity management, change control management over security architecture and rule<br />

sets. BHNSM works with HSB in operating and implementing security policy rule sets<br />

within specific electronic architecture devices.<br />

C. Contact Information, Incident Command/Response and Alert Notifications<br />

Notification processes are in place to activate response within BHNSM in the event of an<br />

infrastructure problem/failure, a PHP event, receipt of Health Alert Network notifications<br />

(aka HAN alerts) or emergent commerce or HAN posting requests. BHNSM maintains<br />

two 24/7 on-call rosters: one for response to infrastructure problems and contacts<br />

regarding emergent events, the other for off-hours HAN postings. An incident<br />

commander is established in the event of a critical service outage or in a PHP event.<br />

These are identified in Appendix VI.A. The infrastructure on-call roster is accessible<br />

during off-hours through the BHNSM main number, 518-473-1809. The HAN<br />

coordinator and HAN–on-call roster is accessible through the contact information<br />

provided in the Communications Directory (ComDir) and via automated processes as<br />

described below.<br />

February 7, 2006 13-4

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