05.06.2014 Views

Pandemic Influenza Plan - Questar III

Pandemic Influenza Plan - Questar III

Pandemic Influenza Plan - Questar III

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Section 13: Public Health Preparedness Informatics<br />

NYSDOH Healthcom Network there each bridge also supports and additional<br />

capacity for 12 IP connections at 384k. Contact and scheduling information for<br />

Conferences is provided in Appendix VI.A. External organizations wishing to<br />

connect to NYSDOH VC sessions must register for certification using the contact<br />

information in Appendix VI.A. The communications capacity established to<br />

support VC for LHDs is also outfitted equipment necessary to provide a noninternet-based<br />

method to access commerce should the internet be unavailable.<br />

B. Webinar. The Health Commerce supports a secure Webinar system, using the<br />

commerce login and encryption. Scheduling and contact information is provided<br />

in Appendix VI.A. It is licensed for 50 concurrent users. Use of the system<br />

requires Internet Explorer 5.0 and up with Java Virtual Machine (JVM) version<br />

1.3 and higher. Users are advised to pretest their desktop using the ‘Set-Up’ tab<br />

on the webinar page. The webinar system may be found at:<br />

https://commerce.health.state.ny.us/picturetalk/login.jsp.<br />

C. Secure Discussion Forum (SDF). The SDF capacity, described previously,<br />

provides for mechanism for rapid, ad hoc, establishment of secure collaboration<br />

and discussion on any topic, avoiding the use of e-mail over the internet, which is<br />

not secure. Forums can be assigned to specific commerce users who may<br />

independently control access to their collaboration sessions. Users granted access<br />

to a discussion forum may post files and engage in text based discussions and<br />

commentary. A forum user may also choose to be notified by e-mail when ever a<br />

new item is added to their forum. Contact information on set up of SDF is<br />

available on request to hinweb@health.state.ny.us and via the HAN Coordinator<br />

(Appendix 13-A).<br />

VI.<br />

Availability and Disaster Recovery<br />

A. Problem Detection and Response. NYSDOH maintains a 24/7 on-call roster for<br />

technology infrastructure. The contact point for the roster is available per the<br />

contact information in Appendix VI.A. The roster provides first tier response for<br />

technical problems and health events such as HERDS activation. First tier has<br />

specific protocols for problem diagnosis, response and escalation/activation of 2 nd<br />

and 3 rd tier responses. Critical hosts (e.g., commerce and lotus notes servers and<br />

related network gear) are monitored by automated processes. Automated message<br />

alerts are sent to On-call and technology-related incident command roles on host<br />

failure or availability problem. Depending on severity, alerts are also sent to an<br />

independent monitoring and call down service which also manually initiates call<br />

down to appropriate 2 nd and 3 rd tier incident commands. Technology<br />

Infrastructure on-call roster is also copied on health alert notifications from<br />

hinweb@health.state.ny.us.<br />

B. Accessibility.<br />

1. Commerce and Notes Access. The commerce system is accessible using<br />

IP/web protocol via multiple diverse pathways. Multiple Production Internet<br />

provider services are dual homed and available at alternate sites (primary at<br />

February 7, 2006 13-32

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!