San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN This Plan identifies, in Chapters 3 and 4, specific areas of individualized need for segments of the target population that must be addressed on some level to improve mobility overall. Public transit and human service agencies and organizations must find ways in which to meet needs consumers describe, and agency/organization personnel enumerate on their behalf. Actions and strategies developed as elements of this plan have been designed to improve the ability of operators of specialized transportation to serve a higher level of individualized trip needs with greater efficiency. 6.4.4 Improving Communication Between Drivers, Dispatchers and Passengers and with Prospective Riders Improving communications between everyone involved in the provision of specialized transportation services can expand the capability of agencies and organizations to address individualized needs. Chapter 4 Stakeholder Outreach discusses the need for improved communication with persons who might be using public transit, in its many forms. Improved communication applies during the ride or in the process of obtaining a ride. This suggests continuing and differently focused driver training to sensitize both public fixed-route and paratransit drivers to recognize and facilitate transportation for persons with special needs. In addition, technological tools may improve the capability of the system to strengthen the connection between the rider, the vehicle and dispatch in a real-time situation. This will serve to minimize long waits, absent information about the vehicle’s arrival time. Dispatchers and call takers may require additional training to assist high-needs consumers more effectively and to be sensitized to their requirements. Capacity building then, for specialized transportation, has two purposes: 1. To increase the quantity of what is available; and 2. To improve the characteristics of what is available, whether in terms of measures of cost-effectiveness, getting more for the dollars expended, or in terms of the types of service, greater responsiveness to the target populations. Both efforts can translate into more cost-effective programs with combined resources getting more for the dollars spent, and into more diversified approaches to meeting needs – different types of service in response to different target population needs. Capacity building becomes then an array of activities: training and professional development, use of technologies to achieve increased efficiency and effectiveness, and all possible methods of expanding the quantities of service available. 6.4.5 Areas Where Specialized Transit Demand May Exist Chapter 4 details a number of corridors and areas in the county where additional demand exists. These include temporal as well as geographic areas of need. Service Hours and Days As has been noted, expansion of operating hours of the county’s inter-community transit network is indicated where it can serve the trip needs between communities falling very early in the morning or later in the evening. Saturday service and Sunday service is indicated, for selected work trips, such as those required by hospitality industry workers where 105 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN requirements fall outside of the traditional workweek of Mondays thru Fridays, 9 a.m. to 5 p.m. Inter-Community and Inter-County Medical Trips Much has been written elsewhere about the need for medical trips which are usually lengthy and typically require individuals to travel to regionally-based medical facilities. This is a statelevel policy issue that relates to Medi-Cal reimbursement to public transit for medical trips provided to the eligible Medi-Cal population. At present, California is unique among the states in not reimbursing public transit for non-emergency medical transportation. In many other areas of the country, this is a significant funding source for this type of transportation. In short, there needs to be continued policy focus and attention, at both federal and state levels, to this type of transportation, even as local initiatives are implemented to assist in meeting long-distance, medically related transportation need. The San Luis Obispo region is highly unusual in that its CTSA is a Medi-Cal vendor, and yet it cannot serve all potentially needed Medi-Cal trips, given state policy about Medi-Cal transportation reimbursement. Nonetheless, in the stakeholder surveys and interviews, documented in Chapters 3 and 4, medical trip needs, traveling between communities and in some instances out of the county, are a continuing unmet trip need. This is particularly the case between San Luis Obispo County and Santa Barbara County given changes in the manner in which low income health care is being provided. Geographic Areas of Need All efforts to improve the connectivity of public transit services across the San Luis Obispo region will serve the consumers of the target populations, including improving all aspects of transferring between the regions’ multiple public transit operators. Specific corridors of need were identified in the north coast and north county areas, in the south county and, for medically-related purposes, between communities and to neighboring counties. 106 OCTOBER 2007
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COORDINATED HUMAN SERVICES - PUBLIC
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Ride-On Interview at Ride-On office
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San Luis Obispo - Caltrans - State of California

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