San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Resources • IHHS can provide some transportation, including 5 emergency workers and 2 community service aides. Child welfare workers do have sedans and not uncommonly transport children. These vehicles are non-accessible • Community Health Center (CHC) is picking consumers up to transport them to medical appointments. (CHC – Marsha Bolinger, Dept. of Health). Contract provider. • RTA Route 10 in South County going to hourly service – this will be a big help to the population served by DSS staff. Project Possibilities • Vehicles are not- accessible. Could apply for accessible vehicles; low-floor sedans. • Regional Rideshare and vanpools; finding and coordinating volunteer drivers • Modernize telephone systems and bring 511 and 211 together. 171 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Senior Transportation Consumer Focus Group Discussion San Luis Obispo City-County Library, April 13, 2007 Carol Schmidt, Senior Peer Counseling Kathleen Bellefontaine, AAA Council - COA Senior Home Care Alice Loh, CA Senior Assembly Woman - AAA Advisory Council Heather Menninger-Mayeda, A-M-M-A Issues/ Needs • Need for low income seniors to have transportation – difficult where costs are too high and basic fare is often too high. • Need a transportation guru, an ambassador who can translate information for consumers and for agency personnel. • Health care initiative in Santa Barbara County is going to increase trips between the two counties. Still possibly 2 to 3 years out. • Geriatric mental health; need a full-time psychiatrist as the region lost the last one to serve Medi Cal patients in San Luis Obispo has just retired. Now have to travel into Santa Barbara County to get prescriptions refilled. • Morro Bay to Templeton – seniors have trip needs; can’t drive any more. • Handling of money/ fares on buses can be difficult for those with memory issues. • Seniors don’t have knowledge of what is available or what exists; don’t want to know what is available with regard to transportation as it represents a loss of independence. • Cal Poly Faculty Association – retired faculty members are isolated, frail. Need volunteers to drive them where they might need to go. • Need door-to-door transportation as distance from front door to curb where vehicle is waiting is too far for some of the frailest elderly. • Assistance needs are varied – assistance from driver to and from the home/ destination. Assistance in making the reservation and in being reminded about the trip. Assistance in finding the way to the right transportation resource. • Regarding information, telephone punch system is difficult for seniors who are hard of hearing; difficult to navigate too many layers down to get to necessary information. Need a person on the other end of the line. • Concern about liability issues for volunteer drivers and small programs. Coverage a concern. • Door-through-door is a real need for the frailest individuals. Possibly can be met by volunteer programs although these have their challenges. • Believe that information dissemination should be centralized in Rideshare and SLOCOG. Keep the focus there – moving to one number. Importance of a regional orientation. Existing Transportation Resources • Ride-On doesn’t offer some of the flexibility that some seniors need. • Ride-On is not always using the right vehicle – sometimes needs a lift. Sometimes too high to climb into (cut-away van). • Ride-On options and alternative services are confusing to seniors. Don’t know which to choose. • Importance of same-day transport option for seniors. Don’t know if it is going to be a good day – to travel. Or a bad day and need to get to doctor’s. • Runabout certification process is a barrier to seniors for riding. Many don’t have information as to what the process is. Need a trip “now” and don’t understand that they must be certified ahead of time. 172 OCTOBER 2007
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COORDINATED HUMAN SERVICES - PUBLIC
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Gaps in service, continued SAN LUIS
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San Luis Obispo - Caltrans - State of California

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