San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Be positioned to represent their agency/organizations’ viewpoints, and have access to responsible decision-makers within their organization/agency; and Have some knowledge of specialized transportation issues as manifested by the target population group(s) represented by their organization/agency. An initial outreach effort should be conducted to solicit stakeholder organization/agency interest and participation on the recommended advisory body. A dialogue should be conducted with larger public transit and human and social service agencies and organizations to ascertain their stake and interest in transportation issues, and their willingness to work toward a coordinated “mix” of solutions. In addition, smaller agency/organization participation should also be encouraged. It is recommended that the RMM working with the advisory body develop an “action-oriented” agenda that will guide their work activities for the first year. The agenda could focus initially on the plan goals, objectives and strategies outlined above. Meetings of the advisory body should be regularly scheduled to make progress toward achievement of established goals and objectives, and to ensure that the advisory body remains focused, organized and functional. The RMM advisory body is initially envisioned as a cooperative strategic working group that operates on a volunteer basis, and is collectively convened to guide the RMM on transportation coordination issues. However, depending upon how the RMM is established (i.e., either as a function of an existing agency/organization or a newly formed entity) governance and legal responsibility of the RMM may or may not be delegated to this body. Moreover, the advisory body as appropriate, may progress to development of a more formal operating structure if warranted. The size of this body will depend upon the interest and level of commitment demonstrated by stakeholder organizations and agencies. 8.6.2 Phase II – Coordinated Actions, Plans, Projects and Policies (Goals 2 and 3) Concurrent with the full “build out” of transportation coordination activities in the San Luis Obispo Region, opportunities for coordinated projects that can begin to address the needs of the target populations should be pursued. The project team believes that there are a few “basic” strategies and project concepts that can be developed early; those early projects will support and promote the framework of a coordinated transportation environment and can be funded and implemented over a two to five year timeline. Therefore, the project team recommends that the RMM and/or other public transit and human and social services agencies/organizations explore the feasibility of implementing these and other project concepts at the regional and/or subregional level, as applicable. These project concepts include: Implement a Travel Training Program for Agencies/Organizations staff, and their clients. Create a county-wide Travel Training program to encourage greater use of transit for those in the target populations who can and would use public transportation. Human and social service agencies/organizations’ staff desiring to arrange transportation or refer their clients to transit, as well as, new and prospective clients and customers needing to travel to their various destinations would be candidates for training and participating in group training sessions on regularly scheduled fixed-route and/or paratransit services. 127 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Develop a transit data collection process to assist human and social service agencies and organizations operating transportation (or their contractors). Establish trip counting procedures to ensure accuracy and consistency in tracking seniors, persons with disabilities and low-income trips. At a minimum human and social service agencies should collect data in the following categories: • One-way passenger trips (boardings) • Passenger pick-up and drop-off points by zip code • Passenger pick-up and drop-off points by street address • Passenger trip purposes • Time of day The data collection and reporting methodologies should reflect an understanding of certain categories of client information under the Health Insurance Portability and Accountability Act (HIPAA) and the Lanterman Developmental Disabilities Act (i.e. street address, etc.). This project will provide information on the level of services operated in the region, and will help to identify patterns of travel; this is useful for planning new and/or expanded services. This will also promote participation of human and social service agencies as partners with public transit in the planning and development of coordinated services. Moreover, data collection efforts can also be used as justification for SLOCOG in their efforts to gain the necessary financial support and resources from Federal and State agencies. Assess the potential to implement future coordinated service delivery models that use volunteer labor in a structured, close geographic setting. We recommend review of “The Volunteer Driver TurnKey Kit”, a tool for meeting specialized transportation needs. This is an online resource and includes planning, implementation, and evaluation materials for organizations interested in starting volunteer driver programs. The Volunteer Driver TurnKey Kit also includes resources on the Volunteer Friends model - a specialized pilot program for providing volunteer rides for seniors (Appendix D). Conduct an annual inventory to build and nurture the coordination environment. This activity will ensure that the data on transportation services, resources and needs is current, and can offer a sound basis for coordinated planning activities. The database can also be modified to serve as the nucleus for tracking and monitoring coordinated plans and projects. Develop additional processes and avenues to facilitate bus pass purchase programs for human and social service agencies. 128 OCTOBER 2007
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San Luis Obispo - Caltrans - State of California

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