San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN EXHIBIT 4, SAN LUIS OBISPO REGION TARGET POPULATION TRANSPORTATION NEEDS, RESOURCES AND POSSIBLE RESPONSES Target Population Seniors, Able-Bodied Seniors, Frail and Persons Chronically Ill Persons with Disabilities Persons of Low Income and Homeless Persons Special Transportation Needs and Concerns - Lack of knowledge about resources. -Concern about safety and security - Awareness of time when driving might be limited. - Assistance to and through the door. - On-time performance and reliability critical to frail users. - Assistance in trip planning needed. - Need for shelters - Need for “hand-off” for terribly frail - Service quality and reliability - Driver sensitivity and appropriate passenger handling procedure - Concerns about wheelchair capacity on vehicles/ pass-bys - Need for shelters - Sometimes door through door or issues of “hand-off” - Easy access to trip planning information - Fare subsides (bus tokens or passes) that can be provided in a medium that is not cash - Availability of tokens or passes - Breaking down the culture of poverty that uses transportation as the difficulty for not moving about the community. - Difficulties of mothers with multiple children - Need to bring along shopping carts Transportation Modes - Fixed-route transit - Point deviation and deviated FR - Senior DAR - Special purpose shuttles: recreation, nutrition, shopping -Fixed-route transit - ADA Paratransit - Emergency and non-emergency medical transportation - Escort/Companion Volunteer drivers - Special purpose shuttles - ADA Paratransit - Emergency and non-emergency medical transportation - Special purpose shuttles - Escort/Companion Volunteer driven - Fixed-route transit - Point deviation and deviated FR - Special purpose shuttles (work, training, special education, Headstart, recreation) Potential Transit or Transportation Program Solutions - Single point of information - Educational initiatives, including experience with bus riding before it is needed. - Buddy programs; assistance in “trying” transit - Transit fairs, transit seniors-ride-free days - Promotion of Gold Pass (80+ ride free) - Escorted transportation options - Door-through-door assistance; outside-the-vehicle assistance. - Increased role for volunteers. - Technology that provides feedback both to consumer and to dispatch; procedures to identify frailest users when traveling. - Individualized trip planning and trip scheduling assistance. - Mileage reimbursement programs. - Driver sensitivity training. - Appropriately placed bus shelters. - Single point of information; Information as universal design solution. - Continuing attention to service performance; importance of time sensitive service applications. - Driver education and attention to procedures about stranded or pass-by passengers with disabilities. - Aggressive program of bus shelters. - Vehicles, capital replacement. - Creative fare options available to human services agencies. - Increased quantity of bus tokens available. - Standardized fare payment mechanisms across county. - Bus passes available to those searching for jobs or in job training programs; cost-effective. - Special shuttles oriented to this population’s predictable travel patterns. - Education about transit to case managers, workers with this population. - Feedback to transit planners on demand; continued work to improve transit service levels (coverage, frequency, span of hours) - Training of staff to train consumers - Vehicles, capital replacement. Persons with Sensory Impairments Persons with Behavioral Disabilities - Difficulty in accessing visual or auditory information. - Possible door-to-door for visually impaired - Medications make individuals sun-sensitive and waiting in the sun is not an option. - Medications make for thirstiness; long hour waits in the heat can lead to dehydration. - Mental illnesses can make it frightening to be in the public spaces such as public bus stops. - Impaired judgment and memory makes for poor decision-making. Same as seniors frail with emphasis on tactile signals. - Fixed-route transit - Point deviation and deviated FR - Special purpose shuttles (work, training, special education, Headstart, recreation) - Single point of information; information in accessible formats - Guides (personal assistance) through information - Driver training critical to respond to needs. - Possibly special shuttles oriented to this known predictable travel need. - Aggressive program of bus shelters - “Hand-off” can be critical for confused riders, passing them off to a responsible party. - Important that driver understand riders’ conditions. xiv OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Priorities for Project Selection, continued Actions needed to expand the capacity of transit services and to improve access to the range of transportation options suitable for the target populations will differ from the strategies needed to build the transportation capacity of human services agencies. By building the capacity of human service transportation providers, one can complement public transit services --- for instance with specialized services that cannot be provided by the transit sector. Such services include non-emergency medical, door-through-door and escorted trips. The Plan should encourage opportunities for strengthening the human service sector’s ability to provide the hard-to-serve trip needs of seniors, persons with disabilities and low-income individuals. FRAMEWORK FOR COORDINATION Recommendations focus upon building a coordinated framework and strengthening ties between public transit and human service agencies and organizations. A central component of the coordinated framework is the Regional Mobility Manager, including sub-regional and agency-level mobility managers. The Federal guidance generally describes mobility management as: “Mobility management techniques may enhance transportation access for populations beyond those served by one agency or organization within a community….Mobility management is intended to build coordination among existing public transportation providers and other transportation service providers with the result of expanding the availability of service.” FTA Circular 9045.1 New Freedom Program Guidance, May 1, 2007, pp. III-10 – 11. For the San Luis Obispo region, a single Regional Mobility Manager will provide leadership and promote dialogue between the public transit operators and the human services agencies, as well as among the public operators themselves. Bridging the communication gap between the two systems is important and complicated as each speaks different languages and, to some degree, has different values. Further dialogue among public transit operators is important as the plan speaks to the critical need for continued coordination among public transit services, as has been the direction of activities already undertaken. Coordinating public transit will go far in meeting some trip needs identified by this plan – for example, around transfer locations and timing of connections, common core service hours and standardized fare policy and fare collection mechanisms. Given the complexities of this leadership role, the plan recommends that the Regional Mobility Manager be strongly affiliated with SLOCOG as the metropolitan planning organization. SLOCOG’s authority as the funding conduit for the public operators and its regional planning responsibility will help to support and realize the coordination opportunities this plan envisions. Sub-regional and agency-level mobility managers will also be needed to promote access to services in the myriad of ways in which these target populations require assistance. This second tier effort can focus on particular geographic sub-regions of the county, particular populations or even specific agency’s clientele. The mobility management activities at these levels will extend activities directed by the regional mobility manager, helping to improve the mobility choices and opportunities of seniors, persons with disabilities and individuals of low income. xv OCTOBER 2007
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San Luis Obispo - Caltrans - State of California

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