San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN • Transit services information numbers are quickly confusing. Ride-On is confusing to seniors, to know which ones of their services to use. • Para transit vans can be +rough; balance is difficult and an issue; uncertainty about where the van will go, particularly when it is a shared-ride and the consumer is traveling around longer than he or she can tolerate. Long ride times very hard on frail elderly. • Rideshare is a good resource but needs to emphasize non-commute transportation resources. Needs special emphasis on senior information. Resources • Currently Community Health Center provides transportation with 48 hour advance reservation. Free to north Santa Barbara County, up to San Miguel. • Ride-On is available on limited days (Tuesdays and Thursdays-since expanded to a third day on Saturdays) but that is $2 one-way, $4 round trip; difficult for some fixed-income seniors to afford. • RSVP is one resource for volunteers. Project Possibilities • Need one information number with a person-assisted response to provide seniors with current information about transit resources and how to use them. (Currently available from Regional Rideshare at office hours) • Coordination of 511/ 211 customer information lines (start up of new project partly funded by JARC) • Need broad dissemination of information. • Door-to-door and door-through-door pilot programs; lack of consistency in operating rules among current Dial-a-Ride providers. • Volunteer-based program involving the Cal Poly Faculty Association. • Pilot focused on younger seniors to get them to ride BEFORE they have few alternatives; peer training opportunities to encourage senior riders. • Driver training focused on sensitivity to special needs of the 75 and older seniors, most frail seniors who can’t climb the step risers. • Rideshare and senior-focused project regarding information. “Senior Connection” AAA. Needs to communicate, catchy, alternative to my car. • Distribution of transit information through the water bills. Continuing distribution of information as seniors don’t want to think about alternative transportation until they really must • Make an environmentally friendly project, to show connection to environment by using transit. Prioritization/ Implementation Issues Need to identify measures for success and methods of implementing/ evaluating. We want to have successes but there needs to be room for failure so that other strategies may be introduced and tried if one effort is less-than-successful. Flexibility in programming is needed so that new innovations can be considered. 173 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Community Meeting on Project Development San Luis Obispo City County Library, May 22 nd , 2007 Reports back from three working groups that developed responses around coordination projects’. Each group’s choice covered the following topical areas: Project Development Brainstorming – Topics for Discussion Projects Value Range: $10k - $40k ‣ Target population ‣ Needs met - perceived benefits ‣ Brief description of the program ‣ Potential project partners and lead agency ‣ How to measure success ‣ Project timetable • Start up • Project duration Group I: Central coordinator to handle service calls. General Discussion: Target pop: • Having expanded beyond when available. Issues: • 24/7 Non-Emergency service Target pop: • People with special needs – Public transit not a good option Key issues: • Need demand response service 3 elements: • 24 hr reservation and on-demand service – Volunteer Service: • Volunteer people available – core volunteers; reimbursement for immediate demand. Key issues: • Cost seems out of range for this type of service. Speaks to remote geographic cost prohibitive. • Rideshare as facilitator. Ride-On or rideshare and volunteers. • They used personal experience to estimate cost • On call jobs which work late nights • Runabout – Los Osos to airport $30.00+ • Cost of parking no more than cost of public transportation (Ride-On) • Suggested group trips – were some planned but taken away. • This county has strong volunteer network RSVP, Paso Robles – recommendations that strengthen volunteer network. Comment: • Lack of information by drivers – communication and information needed • Individual trip needs can perhaps be made if we have knowledge. 174 OCTOBER 2007
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Gaps in service, continued SAN LUIS
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San Luis Obispo - Caltrans - State of California

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