San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN CHAPTER 3: QUANTITATIVE NEEDS ASSESSMENT This chapter presents the community outreach survey findings and sets forth an estimate of demand for specialized transportation. The stakeholder survey was conducted to bring new players into the transportation planning environment and to quantify needs and resources, to the greatest extent possible. The demand estimation is built up from Census information on the target population members and trip rates drawn from national research sources. 3.1 STAKEHOLDER SURVEY INTRODUCTION AND APPROACH The stakeholder survey was designed to bring quantitative descriptions to the needs assessment, both about existing public transportation services and about human service resources and needs. The mail-back survey approach and findings are described here. Constructing a Mailing List Considerable effort was made to construct a master database that would reflect the breadth of human services and public transit organizations in the San Luis Obispo region. A primary source document was the Hotline directory [www.slohotline.org], entitled the Human Services and Support Groups Directory for San Luis Obispo County. This countywide listing is regularly published, with the most current version, 2005, used for this effort. Approximately 325 agencies and organizations were added through this directory. Additionally from the California Motor Vehicle Department, the California Highway Patrol (CHP) terminal yard listings were obtained. This list reflects those transportation operators that the CHP inspects annually for safety and compliance with California code. There were 41 current records for the 2006 year in the CHP terminal yard inspection listing. Finally, some Internet searching was done to check lists of senior centers, adult day health care centers and major social service agencies among others. Approximately 60 to 70 records were added or confirmed through this process. Several delete duplicate activities were necessary, to remove outright duplicate agency records and to consolidate other records where two contacts existed. Also, addresses returned through the mailing were deleted as well. An initial database of just under 400 records was constructed for the first mailing. This was reduced by bad address and returned mail, as well as augmented by new address information for a database count as of this writing of 379 records. Designing the Survey The survey tool itself was modified to reflect the San Luis Obispo region but derived from earlier versions used in three Southern California counties: San Diego, Ventura and Los Angeles Counties. The survey was designed around two primary objectives. First, it was intended to be easy-to-answer, short and kept to no more than two-pages, with as many check-box and closed-ended responses as possible. Secondly, it was applicable both to agencies who did not provide transportation and to those who did provide transportation. The rationale for this is that both groups have some understanding of unmet transportation needs, albeit from different perspectives. The first page of the survey was applicable to all potential respondents and sought information about the responding agency, as well as opinions about unmet transportation needs and 23 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN coordination potential. The second page requested information specifically describing the agency’s transportation function. In designing the survey, significant attention was paid to the wording and sequencing of the questions. The final version of the survey included 23 questions, which in addition to contact information asked four agency characteristic questions, four questions on needs, coordination issues, and 14 questions to obtain resource information about the transportation service the agency provided. There were three open-ended questions. Constructing the Database A relational database was built in Microsoft Access from the original mailing list data set for the Coordinated Action Plan Inventory. The database consists of two primary tables and several supporting tables. - Table Agencies - agency name and address, source(s) of agency record - Table Survey - inventory data Supporting tables include look-up tables for coded inventory questions and other tables, such as zip codes used with the sector table for assigning surveys to San Luis Obispo County geographical areas. Additionally, a spreadsheet file of “contacts” has been maintained through the project, to identify individuals within agencies who have transportation concern. Finding the “right” people within agencies remains a priority to promoting coordination and is critical to retain these names. These databases will be provided to SLOCOG at the end of the project for ongoing use and maintenance. 3.2 STAKEHOLDER SURVEY FINDINGS The finalized survey was mailed out twice to stakeholder agencies. The first mailing to almost 400 agencies went out in early January 2007, immediately after the holidays. A cover letter from the San Luis Obispo Council of Governments explained the survey’s intent towards preparation of the locally-developed coordinated action plan for San Luis Obispo County. A return envelope was included, to facilitate return mail of the survey although the survey could also be returned by fax or email. The survey as it was mailed out is included as Appendix 3-A with the SLOCOG cover letter introducing the plan development process. The survey was mailed a second time, in order to improve the response rate, having made corrections to the mailing list from the returned mail. Approximately 350 agencies were remailed a survey in late February, with a large lettering on the cover letter indicating “Second Request.” Surveys received, as of this writing number 61, representing a 16percent return rate on the current database of 379 agency records. 3.2.1 Characteristics of Responding Agencies Legal characteristics, caseload sizes and client populations served are described here for the responding agencies. Figure 3-1 shows the largest group of responding agencies were private, non-profit (27 agencies-44 percent), followed closely by public agencies (25 agencies-41 percent). Private, for-profit agencies were third most frequent (7 agencies-11 percent) and faithbased organizations were the least frequent (2 agencies-3 percent). No tribal organizations 24 OCTOBER 2007
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San Luis Obispo - Caltrans - State of California

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