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San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION<br />

COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN<br />

broadest caseload representation was among generalized groups where agencies were serving<br />

multiple consumer groups -- senior and disabled social services and public social services<br />

agencies, together reporting over 105,000 consumers. Specifically low income consumers were<br />

reported as 1637. Agencies serving youth and children reported 1300 consumers. Medical<br />

and health-related agencies responding reported 1080 consumers. Public transit agencies,<br />

presumably reporting the registered users on dial-a-ride and demand response services,<br />

reported 920 consumers.<br />

Table 3-4- 2007 Stakeholder Survey<br />

Caseload/ Constituencies Reported by Service Type<br />

n <strong>of</strong><br />

Agencies<br />

Reported<br />

Caseload<br />

% <strong>of</strong> Total<br />

Caseload<br />

Consumer Groups Served<br />

Senior/ Disabled, Social Services 23 53,023 48%<br />

General Public, Social Services 11 52,548 47%<br />

Low Income 5 1,637 1%<br />

Youth/ Child 2 1,300 1%<br />

Medical/Health 4 1,080 1%<br />

Public Transit Agencies 7 920 1%<br />

Faith Based 1 175 0%<br />

Education 6 119 0%<br />

Commercial Operators 2 0 0%<br />

Totals 61 110,802 100%<br />

As noted previously, these numbers may include some level <strong>of</strong> duplication. But they also<br />

represent different communities <strong>of</strong> interest that are suggested by their responding agencies.<br />

The varying types <strong>of</strong> consumers these agencies represent are worth noting.<br />

Transportation Services Provided<br />

Agencies were asked to describe the transportation they may provide and <strong>of</strong>fered a number <strong>of</strong><br />

ways in which to characterize that service. Responses could include:<br />

• Arranging for transportation by assisting with information but clients responsible for<br />

follow-up<br />

• Subsidizing transportation through agency purchase <strong>of</strong> coupons, scrip, passes, fares or<br />

mileage reimbursement<br />

• Agency directly operates transportation with full responsibility for the transportation by<br />

this agency<br />

• Arranging for volunteer drivers<br />

• Public transit provision to general public<br />

• Contracting with another entity or agencies to provide transportation services<br />

• No transportation operated, contracted or subsidized<br />

Figure 3-3 presents the results for the data set as a whole, identifying separately those entities<br />

that provide public transportation services. For purposes <strong>of</strong> this analysis, the Ride-On CTSA<br />

program has been included in that group. Figure 3-3 presents the forms <strong>of</strong> transportation<br />

reported by responding agencies. Providing no form <strong>of</strong> transportation was selected by onethird<br />

<strong>of</strong> all respondents (21 agencies-34 percent). These agencies are neither directly providing<br />

transportation nor assisting consumers in obtaining transportation services. By contrast, almost<br />

one-quarter (14 agencies-23 percent) are at a minimum arranging transportation for<br />

consumers in a variety <strong>of</strong> ways. This can mean simply providing phone numbers and letting<br />

consumers request their own trips. Or, it may be more involved with staffers making the trip<br />

29<br />

OCTOBER 2007

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