San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Barriers to Coordination Agencies were asked to identify their primary barriers to coordinating transportation on behalf of their organization and consumers. Twenty-nine agencies (47 percent) provided an answer, with responses grouped into the following categories, some agencies indicating more than one barrier. Both human services and public transit providers are presented in this summary of barriers. Table 3-6- Agency Cited Barriers to Coordination, All Agency Types Agency funding inadequate 7 24% Geography and remoteness 5 17% Insurance-related concerns 5 17% Limited staff time/ limited # drivers 4 14% Politics or state regulation 4 14% Service quality/ on-time & wait concerns 4 14% Can't coordinate due to consumer needs 3 10% Need changes to bus schedules/ routing 3 10% Availability or quantity of bus tokens 2 7% Lack of control on service quality 1 3% n=29 Agencies indicating funding concerns itemized the expense of liability insurance, limited staffing resources to drive vehicles and the “hidden” costs of coordination, presumably also a reference to staff time. Staff issues came up as well in relation to drivers – the Senior Nutrition Program noted the problem of getting drivers with current licenses and proof of insurance, while the Central Coast Senior Center indicated they had few to no qualified drivers. Insurance issues were identified in several instances. Agencies spoke of both the costs of obtaining insurance and problems of availability in an environment with multiple agencies. Three school districts responded, San Luis Obispo Coast Unified, Paso Robles Unified and SLO Coastal, indicating that their mission of providing transportation to school children was a barrier to coordinating with others, specifically the times of day and the licensing requirements for drivers. But the Coast Unified School district indicated the potential for transporting non-district students to Cuesta, during the non-district served hours. Cal Poly State University noted financial barriers to further participation in coordinated transportation. The vast geographic area and the remoteness of some consumers were identified as significant barriers. Cayucos Senior Club noted its rural location and small size; Cambria Community Council made a similar comment about distance. The SLO County Public Health Department commented that its clients are spread all over the county but that most services are provided in the City of San Luis Obispo. The Department of Rehabilitation noted its own regulations as a barrier, although did not detail these. Three public transit operators responded: one indicated there were no barriers and others referenced the political decision-making that can undergird the allocation of resources for public transit. Service quality issues were referenced in relation to concern about wait times for medically frail individuals, as well as flexibility of providing services to meet one’s own consumers’ needs without having to accommodate other client groups. 37 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN Cooperative Agreements or Arrangements Agreements between agencies were identified by survey respondents in nine instances, and these included: • Between the City of Atascadero and Escuela Del Rio in relation to dial-a-ride and with Cuesta College in relation to fixed route services; • Between the Cities of Paso Robles and Atascadero for the North County Shuttle; • Between Coast Unified School District and several schools in adjacent service areas; • Between Work Training Program, Inc. and Ride-On for services; • Between Ride-On and Tri-Counties Regional Center to provide services; • Between Tri-Counties Regional Center and Smooth Transportation, as well as Ride-On for contract operations; • Between Ride-On and Cambria Community Council for limited vehicle maintenance; • Between Life Steps Foundation and Ride-On as well as RSVP. Open-Ended Comments Twenty-one agencies replied to the query “Please describe other needs or unmet transportation needs in San Luis Obispo County:” These responses are noted below: Expanded public transit services: • Expanded Saturday and adding Sunday hours for Morro Bay Dial-a-Ride (City of Moro Bay) • Expanded weekend services (Cayucos Senior Club) • More frequent and more stops for RTA routes in North Coast and in 5 cities area (Tri Counties Regional Center) • Expanded countywide service availability (Dept of Social Services –Adult Div.) • More buses and more scheduling (Senior Legal Services Project) • Loop routes not all having to go Downtown and having to transfer to another bus/ route (Dept. of Social Services – CalWORKS) • Evening service for Cuesta College students at both campuses – SLO and NC • Adequate public transit to the Twin Cities Medical Center which is the only in-patient hospital in the North County (Templeton Chamber of Commerce) • Need to serve isolated senior housing facility, Villa Paseo (Ramada Rd. along Hwy 101) which is in the middle of a commercial service district and 2 miles for medical facilities (Templeton Chamber of Commerce). • Commuter express buses needed for intercity transportation (SLOCOG Citizens Advisory Committee member) • Improved bus connections between SLO and other cities (Alpha Pregnancy Counseling and Support) Needs for special rider groups: • Dialysis patients living outside of ¾ mile fixed route limit and not eligible for MediCal transportation may be unable to get to treatment, without moving (Kidney Dialysis Center) • Youth transportation (Aspira Foster and Family Services) • Transportation assistance and training for people with mental illness (Transitions Mental Health) • Until [seniors] medical appointment needs and food shopping needs are met, we should just focus on these (Caring Callers Senior Volunteer Services) 38 OCTOBER 2007
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San Luis Obispo - Caltrans - State of California

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