San Luis Obispo - Caltrans - State of California

SAN LUIS OBISPO REGION
COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN
CHAPTER 4: QUALITATIVE NEEDS ASSESSMENT – STAKEHOLDER
OUTREACH
This chapter presents findings from a series of public outreach meetings in the San Luis Obispo
region. SAFETEA-LU requires that a plan must be developed through a process that includes
representatives of public and private and non-profit transportation and human services
transportation providers and participation by members of the public. This describes the
approach to and findings of that effort for the San Luis Obispo region. This qualitative needs
assessment validates and extends the survey findings presented in Chapter 3 and lays the
groundwork for the plan’s recommendations.
4.1 INTRODUCTION
The San Luis Obispo Region Coordinated Human Services-Public Transportation Plan will
ultimately articulate a unified comprehensive strategy for public transportation delivery that
speaks specifically to the mobility needs of three target populations: 1) seniors, 2) persons with
disabilities, and 3) persons with limited means. Outreach to and involvement of agencies and
organizations that operate transportation and/or provide other services to the target populations
is critical to the preparation of the locally developed plan.
Outreach reported here describes the process of the initial phases of the plan. Included in
appendix C, and potentially addressed in the final recommendations are comments and
responses received from the review of the August 2007 Draft Plan.
4.2 OUTREACH OBJECTIVES AND METHODOLOGY
The outreach effort for the San Luis Obispo region was conducted to address the FTA plan
development guidance and achieve the following objectives:
• Lay the ground work for the stakeholders’ survey and encourage response;
• Obtain views and perspectives of stakeholder agencies/ organization and clients/
consumers on coordination of transportation services;
• Inform and educate stakeholders about capacity building strategies to achieve
coordination in the human and social services sectors of transportation;
• Build goodwill and cooperative relationships with key stakeholders and the communityat-large;
and
• Invite agencies to anticipate a continuing process by building a strengthened relationship
with public transportation providers and SLOCOG.
Reported here are the activities conducted January through May 2007, towards accomplishment
of these objectives.
Recognizing the need to reach as many stakeholders as possible in a relatively short time, with
constrained resources, the A-M-M-A project team developed an approach designed to:
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OCTOBER 2007