San Luis Obispo - Caltrans - State of California

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SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN to resources; specialized training for drivers and dispatchers, focused on frail seniors’ needs; expansion of existing senior-oriented transportation services. Capital projects: low-floor sedans for senior transportation; more vehicles for senior volunteer programs. 4.3.2 Geographically-Oriented Targeted Group Needs and Findings Several corridors of travel and related needs emerged from these outreach discussions North Coast ‣ East-west travel between north coast communities and Paso Robles (SR 46 – West) for seniors, for persons of low income and for persons with disabilities. Long travel distances down to San Luis Obispo and then north to Paso Robles make for very long days. Medical facilities, in Templeton, as well as services in Paso Robles necessitate these trips. ‣ Improved north-south travel between north coast communities and San Luis Obispo with shorter timeframes between return trips back to northern communities after completing SLO business; particularly important for frail elderly riders. ‣ East-west travel between Shandon and Paso Robles (SR 46 – East) for low-income individuals, migrant workers (for services, not employment), for persons with disabilities living in lower cost housing. Trips for employment purposes, social services, medical. ‣ East-west travel between California Valley and Atascadero (SR 58) for all target populations where lower cost housing is available. ‣ Access to medical services in Templeton. ‣ Continued improvements to connections between and outside of Paso Robles and activities in Paso Robles, Atascadero and Templeton. ‣ Faster and lower cost connections between Paso Robles and San Luis Obispo. ‣ Travel into north Santa Barbara County including Santa Maria Medical Facilities and service jobs for the low income and minority population – insured timed connections with Santa Maria Area Transit (SMAT). (connection with RTA Route 10 and Lompoc The Breeze) ‣ Travel into South Santa Barbara County (Santa Barbara medical and educational/training sites) and beyond (Ventura and Los Angeles) for medical trips to large facilities –UCLA, USC and others. San Luis Obispo ‣ Importance of steady, advance communication with riders about changes in service, particularly around holiday times and academic calendar changes. ‣ Safety and security needs at the downtown transfer center (off peak and after hours). ‣ Travel out of County (including Santa Maria, Santa Barbara and Los Angeles County – UCLA, Children’s Hospital, others) for medically-related trips. 63 OCTOBER 2007
SAN LUIS OBISPO REGION COORDINATED HUMAN SERVICES-PUBLIC TRANSPORTATION PLAN South County ‣ Within Five Cities area, extensive need to and from human service agencies and lowincome client residences in Grover Beach and Oceano. ‣ Between Five Cities area and San Luis Obispo Creekside Career Center for lowincome consumers. ‣ Between Five Cities area and San Luis Obispo for employment, often at times earlier and later than existing operating hours. ‣ Nipomo trips within and between Five Cities for a variety of trip purposes, including employment and services. ‣ Travel out of County (including Santa Maria, Santa Barbara and Los Angeles County – UCLA, Children’s Hospital, others) for medically-related trips. Region-Wide ‣ Consumer need for seamless, easier travel within the San Luis Obispo region into adjacent Santa Barbara County with regard to standardization of fares, and bus passes, operating hours and days of service. Interest in improved connections and increased speed of travel between areas. ‣ Information needs across all target groups, on behalf of individual consumers and on behalf of the human services personnel working with consumers; consistent messages about the difficulty of accessing information, of knowing where to get information, of how to interpret and use the information available to address consumer travel needs. ‣ Social Services Agency needs for improved access to bus passes and ability to purchase subsidized fares on behalf of neediest consumers. 4.4 SUMMARY OF OUTREACH FINDINGS From these discussions with consumers and their representatives there surfaced several overarching needs that should guide the development of recommendations. These include: 1. The importance of addressing individualized needs. Some very individualized kinds of needs did surface, from the difficulty for the frailest of seniors in making reservations or in handling long rides to the needs of young children to travel in a safe, supervised environment that doesn’t involve other users. Other needs related to the trip purposes, as with those at the Creekside Career Center needing to complete a day of programming or activity there and then getting to the Maxine Lewis Memorial Shelter by the time the evening meal is served. Behavioral health consumers similarly need to be protected from the sun, due to medications, and can become overly anxious about waiting in spaces that are perceived as “public”. Migrant worker travel, not yet readily documented here, presents other kinds of needs. Clearly meeting the travel needs and the unmet transportation needs of these target populations requires tailored, specialized services that are truly responsive to the challenges they present. Such kinds of individualized needs are known far better to human services’ agency personnel and less clear to the transit operators. Mechanisms to communicate these needs, in ongoing ways, are critical. 64 OCTOBER 2007
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COORDINATED HUMAN SERVICES - PUBLIC
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Gaps in service, continued SAN LUIS
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Ride-On Interview at Ride-On office
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San Luis Obispo - Caltrans - State of California

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