Tsunami MP.11 Installation and Management Model 5012-SUR ...
Tsunami MP.11 Installation and Management Model 5012-SUR ...
Tsunami MP.11 Installation and Management Model 5012-SUR ...
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
<strong>Tsunami</strong> <strong>MP.11</strong> <strong>5012</strong>-<strong>SUR</strong> <strong>Installation</strong> <strong>and</strong> <strong>Management</strong><br />
Technical Services <strong>and</strong> Support<br />
C<br />
Obtaining Technical Services <strong>and</strong> Support<br />
If you are having trouble using the Proxim product, please read this manual <strong>and</strong> the additional documentation provided<br />
with your product. If you require additional support to resolve your issue, please be ready to provide the following<br />
information before you contact Proxim’s Technical Services:<br />
• Product information<br />
– Part number of suspected faulty unit<br />
– Serial number of suspected faulty unit<br />
• Trouble/error information<br />
– Trouble/symptom being experienced<br />
– Activities completed to confirm fault<br />
– Network information (what kind of network are you using?)<br />
– Circumstances that preceded or led up to the error<br />
– Message or alarms viewed<br />
– Steps taken to reproduce the problem<br />
• ServPak information (if a Servpak customer):<br />
– ServPak account number<br />
• Registration information<br />
– If the product is not registered, date when you purchased the product<br />
– If the product is not registered, location where you purchased the product<br />
NOTE: Technical Support is free for the first 90 days from the date of purchase.<br />
158
Change language