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Academic Health Centers (final report, New York, February 2003), available at http://
www.cmwf.org/programs/taskforc/ahc_envisioningfuture_600.pdf.
Notes to Pages 119–121 255
22. Richard Normann, Reframing Business (London: Wiley, 2003), 63–64. See also the
Shahal website (http://www.shahal.co.il/).
23. Andrew Moore, quoted in Julia Feinnman, ‘‘Too Much Information?’’ Observer
(U.K.), November 11, 2001, available at http://www.guardian.co.uk/Archive/Article/
0,4273,4296523,00.html.
24. For a useful collection of press stories on the subject of health-monitoring
devices and services, see the Bodymedia website (http://www.bodymedia.com/press/
overview.jsp).
25. ‘‘Ubiquitous Commerce: Online Medicine Cabinet,’’ available on the Accenture
Technology Labs website at http://www.accenture.com/xd/xd.asp?it=enweb&xd=
services%5Ctechnology%5Ctech_medcab.xml.
26. David Batty, ‘‘Support Networks,’’ Guardian (U.K.), January 10, 2003, available
at http://www.guardian.co.uk/online/news/0,12597,872352,00.html. Cottam and
Leadbeater have this to say about support networks: ‘‘The front line of health care is
not where professionals dispense their knowledge to patients, but where people look
after themselves to prevent ill-health or cope with it.’’ They describe how techniques
for the self-management of arthritis, developed at Stanford University in the 1980s,
have informed the design of an Expert Patient Programme set up by Britain’s Department
of Health. The platform is based on the principle that people with a chronic
disease are often best placed to manage it. ‘‘Know-how and advice has to be close at
hand for people to draw on where and when it’s most appropriate. Expert patients
and carers could become peer-to-peer providers of support,’’ they conclude. Hilary
Cottam and Charles Leadbeater, Health: Co-creating Services (London: Design Council,
2004). In the United States, researchers at the University of Wisconsin are supporting
a peer-to-peer network among women with breast cancer that enables patients
to support each other with positive outcomes in terms of attitudes and well-being.
See the Comprehensive Health Enhancement Service (CHESS) website (http://
chess.chsra.wisc.edu/Chess/). A description of the system’s service design is available
at http://www.psychooncology.net/forum/CHESS.html.
27. According to the Mental Health Foundation, Google lists nearly twelve million
mental health pages, including seven interactive forums on depression. The Open
Directory project, the most comprehensive human-edited directory of websites, lists
more than six thousand mental health sites. Ibid.
28. Cottam and Leadbeater, Health: Co-creating Services. Other data here are
from taken from two reports from the United Kingdom’s National Health Service
Health Modernization Agency: ‘‘A New Platform For Social Innovation: Service
Design For Health Care’’ and ‘‘Raising the Bar in Health and Social Care Locally and