job quality and, 124–125 kairological time and, 33 learning and, 135–159 literacy and, 161–184 mediascapes and, 83–86 multiple intelligence and, 136 networks and, 80–86, 124–125 office design and, 97–98, 100 playtime and, 156–158 quality time and, 37–42 relationships and, 97–100 sensory stimulation and, 34–35, 170– 172 slow movements and, 38–41 smell and, 177–180 soft assets and, 79–81 sound and, 173–177 spectacle and, 75–80 telepresence and, 60–67 theater and, 78–80 time scales and, 32–49 trust and, 42 virtual communication and, 62–67 walking and, 72 Human Interface Technology Laboratory, 65 HungryMinds, 138 Hunt, Tristram, 35–36 Iannucci, Armando, 180 IBM, 104, 154, 172, 174, 202, 215, 224 IDC, 229n5 Illich, Ivan, 44–45, 54, 75–76, 116–117, 135–136, 170, 180 Imagineers, 3, 100 India, 40, 52–53, 90–91 Industry, 2–3, 21–22, 245n3 advertising and, 73–75, 161–162 big effects of small actions, 14–15 business models and, 55, 224–225 carrying capacity of, 29 clock and, 32–33 computer manufacturing and, 10–11 context and, 73–74 Index 307 corporate universities and, 141–143 <strong>cultural</strong>, 76–78 customer satisfaction and, 207–209 (see also Economic issues) data caches and, 69 delivery services and, 57–60 digital ID, 200–201 downsizing and, 124, 207 educational, 137–138, 141–143 experience and, 78 Fluid Time and, 46–47 fossil fuel use of, 31–32 health care, 115–116, 124 impact assessment and, 13–15 inefficiency and, 11–12 information age and, 10 job quality and, 124–125 knowledge workers and, 77–78 locality and, 73 logistics and, 55–57 manufacturing complexity and, 188 material/process integration and, 189– 193 mediascapes and, 89–96 military and, 163–166, 189, 254n12 music and, 48–49 Olympics and, 78 OTO and, 56 patient issues and, 275n50 place marketing and, 74–77 pollution and, 12–17 (see also Environmental issues) predict-and-provide policy and, 51–57 real time business and, 36–38, 169 research factories and, 188–189 response times and, 199 self-service economy and, 219–220 slow movements and, 41–42 speed and, 45–46 sustainability and, 16–18 systems-based design and, 100–111 telepresence and, 60–67 time scales and, 32–49, 57–60 tourism, 39, 76–77
308 Index Industry (cont.) transportation and, 55 trust and, 42 warehousing and, 57 waste from, 12 Information, 10. See also Learning before-and-after knowledge maps and, 168 communication and, 172–177 complexity and, 162–164, 167–168 context and, 162–164 distraction and, 162–163 ecological, 166–167 face-to-face communication and, 180– 183 government and, 164 interpretation issues and, 167 knowledge at a distance and, 171–172 Library of Congress and, 163–164 military and, 163–166 olfactory, 177–180 overload of, 162–164 physical interaction and, 167–168 sensual, 170–177 smart skin and, 193–194 sound research and, 173–177 spreadsheets and, 168, 169 stimulation and, 180 tactile, 177 T-Vision and, 164–165 visual, 170–177 waste and, 161–162 Information Societies Technology program, 219 Information Society Technologies Advisory Group (ISTAG), 204, 209 Information technology, 15–16 advertising and, 73–75, 161–162 always-on mode and, 37–38 asset management and, 98–99 Bhutan and, 88 clutter problem of, 161–162 complexity theory and, 38 context and, 162–164 cost and, 90, 149–150 dashboards and, 167–170 data collection and, 36–37 ecological footprint of, 10–12 energy use and, 10–12 Fluid Time and, 46–47 health issues and, 115–121 LETS and, 125–128 learning and, 141, 149–150 literacy and, 161–184 materials and, 10–11 mediascapes and, 83–96 overload and, 162–164 paper use and, 11 proximity applications and, 86–87 speed and, 36–38 spreadsheets and, 168–169 SRDZs and, 82–83 telepresence and, 60–67 time scales and, 32–49 wireless graffiti and, 84 Inhabited Information Spaces, 85 Innovation, 99–100, 218. See also Design as adjustment, 215 agenda for, 4 consequences and, 3 design-free zones and, 94–95 feature drift and, 29, 186–187 open source, 222 rebound effects of, 4–5 slow movements and, 44–45 Instant messaging, 131 Insurance companies, 114 Intellectual value, 43 Interaction Design Institute Ivrea, 47, 64–65, 83 Interactive voice recognition (IVR), 207– 208 Interface, 224 International Data Corporation, 149 Internet, 158 Bhutan and, 88 bio-mechatronics and, 202–203 colocation and, 69
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IN THE BUBBLE DESIGNING IN A COMPLE
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In the Bubble Designing in a Comple
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Contents Acknowledgments vii Introd
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viii Acknowledgments many journalis
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Introduction ‘‘In the bubble’
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smarter—and usually cheaper—pro
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Introduction 5 innovation—results
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Introduction 7 ply to all kinds of
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1 Lightness I am driving along the
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Lightness 11 there are a lot of the
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Lightness 13 areas of productive la
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into product development have resul
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necessities—food, clothing, shelt
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own weight to manufacture such an o
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BodyMedia took a communication desi
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Lightness 23 for feedback and sense
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Lightness 25 and writer Antoine Sai
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Lightness 27 ‘‘Lightness,’’
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30 Chapter 2 Questioning speed and
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32 Chapter 2 burn as much fossil fu
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34 Chapter 2 standard of living of
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36 Chapter 2 also warned that the a
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38 Chapter 2 picture. Speed, in thi
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40 Chapter 2 To fill this gap, howe
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42 Chapter 2 quitting work, or goin
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44 Chapter 2 measures, such as redu
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46 Chapter 2 water, and nutrients i
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48 Chapter 2 Service has identified
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50 Chapter 2 the right tempo with t
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52 Chapter 3 Why Mobility Matters M
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54 Chapter 3 ‘‘Time is money, w
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56 Chapter 3 failure. The average c
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58 Chapter 3 journey is by air on A
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60 Chapter 3 of mobility is unsusta
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62 Chapter 3 room that blends physi
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64 Chapter 3 were inspired by the s
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66 Chapter 3 Digital playgrounds ar
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68 Chapter 3 puter world, in which
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70 Chapter 3 that matters, accordin
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72 Chapter 3 such as walking, bikin
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74 Chapter 4 four or five thousand
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76 Chapter 4 a city for passive par
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78 Chapter 4 creative. The survey i
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80 Chapter 4 Futures models the geo
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82 Chapter 4 The Regionmaker as one
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84 Chapter 4 Handsets allow users t
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86 Chapter 4 Relationships mediated
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88 Chapter 4 centers—but left mos
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90 Chapter 4 been able to reduce th
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92 Chapter 4 chapter, much of the w
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94 Chapter 4 An Icelandic designer,
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96 Chapter 4 In this chapter, I hav
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98 Chapter 5 we made was to move tw
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100 Chapter 5 complex interactions,
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102 Chapter 5 Planning a big transp
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104 Chapter 5 says Winnicott, ‘
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106 Chapter 5 by architects or syst
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108 Chapter 5 the point. The fundam
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110 Chapter 5 We were seen rather p
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6 Conviviality Whole nations now wo
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Wellware Conviviality 115 Confronte
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More and more people are convinced
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Conviviality 119 peer production of
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One online user of a support servic
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meet the needs on their behalf.’
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perous regions make similar points:
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Conviviality 127 m Redefining work
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Once a population expands beyond a
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Connected Communities Conviviality
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Throughout history, human beings ha
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7 Learning Learning as a Design Iss
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e able to transfer knowledge from o
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institutions to join them; these in
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in e-learning continues at signific
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some kind of Learning Central, that
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launched a website accessible from
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Learning 147 geology, viticulture,
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The most interesting phase of a pro
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degree and quality of reflection de
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Learning 153 rapid, mass, large-sca
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Learning 155 with a learner. What p
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Learning 157 standing. Banks, oil c
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Learning 159 how learners, teachers
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162 Chapter 8 system taking place o
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164 Chapter 8 of paper, most of it
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166 Chapter 8 spills,’’ said Li
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168 Chapter 8 can attract attention
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170 Chapter 8 Criticism of the glob
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172 Chapter 8 the central question
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174 Chapter 8 the human colon. 39 (
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176 Chapter 8 designed a new set of
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178 Chapter 8 come into bloom at di
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180 Chapter 8 make us switch off th
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182 Chapter 8 Fluxus—a movement o
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184 Chapter 8 us new processes of c
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186 Chapter 9 just a dumb bird. It
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188 Chapter 9 of an abalone is twic
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190 Chapter 9 existing needs, desig
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192 Chapter 9 tend to vary through
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194 Chapter 9 Julian Vincent sees c
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196 Chapter 9 Structural self-repai
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198 Chapter 9 error works when mill
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200 Chapter 9 Embedded—but Not As
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202 Chapter 9 thanks to advances in
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204 Chapter 9 AmI? The mission for
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206 Chapter 9 Pervasive computing t
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208 Chapter 9 Zeroing Out When an I
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10 Flow Four grand pianos, their li
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complex world, ‘‘its ultimate o
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Flow 215 body,’’ said the sage;
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and Amsterdam. Places whose lifeblo
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Flow 219 enhance the kinds of daily
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Flow 221 public project ever, creat
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Flow 223 Our world is fast being su
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same thing as a cake.’’ 38 Desi
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Notes Introduction 1. Statistic quo
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Notes to Pages 10-11 229 warming du
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and outputs of industrial processes
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tainable Europe Research Institute
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2 Speed 1. Bruce Chatwin, The Songl
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33. Vivek Ranadive, The Power of No
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needed again. The elimination of po
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in the online discussion forum Worl
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freely, gain access, communicate, t
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29, 2003, available at http://www.f
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Notes to Pages 80-82 247 16. Local
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37. Townsend has since started a bl
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7. Henry Plummer, ‘‘The Poetics
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systems in 191 member states, it fo
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Academic Health Centers (final repo
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