IN THE BUBBLE JOHN THACKARA - witz cultural

2. Manuel Castells, The Rise of Network Society (London: Blackwell, 1996), 412.
3. The quotations from John Carroll in this chapter come from his book Making Use,
a study of ‘‘the dynamic tension between specification and imagination’’ in the design
of complex systems. This book is comparable in importance to Donald Schön’s
The Reflective Practitioner—How Professionals Think (New York: Basic Books, 1983).
John M. Carroll, Making Use: Scenario-Based Design of Human-Computer Interactions
(Cambridge, Mass.: MIT Press, 2000).
4. Theodor Zeldin, Conversation (New York: Hidden Spring, 2000). A variety of case
studies in which conversation is a medium of change and transformation are available
on the Oxford Muse website (http://www.oxfordmuse.com/).
5. Brian Arthur, quoted in an interview ‘‘Conversation with W. Brian Arthur,’’ by
Joseph Jaworski, Gary Jusela, and C. Otto Scharmer at Xerox Parc, Palo Alto, Calif.,
April 16, 1999, available at http://www.dialogonleadership.org/Arthur-1999.html.
6. Alain Findeli, ‘‘Rethinking Design Education for the 21st Century: Theoretical,
Methodological, and Ethical Discussion,’’ Design Issues 17, no. 1 (Winter 2001).
7. Peter Bøgh Andersen, ‘‘Interacting with Dynamic Environments—Maritime Instrumentation
as an Example’’ (paper presented at the Nordic Interactive Conference,
Copenhagen, November 1, 2001, available at http://www.nordic-interactive
.org/nic2001/conference/parallel3/andersen.shtml).
8. Carroll, Making Use, 329.
Notes to Pages 212–215 279
9. As Carroll observes, many important consequences for people reveal themselves
only through the course of extended use. Ibid., 45. The FileMaker Pro database in
the Doors of Perception office is a case in point: It was first set up for us in 1993—
and has been changing more or less continuously ever since. The more we fiddle
with it, the more we want to fiddle. Fiddling begets more fiddling. We could probably
keep our FileMaker wizard, Jan Jaap Spreij, busy one hundred hours a week—
and we are only a small group of people.
10. Hippocrates, Ancient Medicine: Airs, Waters, Places (Cambridge, Mass.: Harvard
University Press, 1923).
11. Peter Drucker, Post-capitalist Society (Oxford: Butterworth-Heinemann, 1993).
12. Ezio Manzini, ‘‘Space and Pace of Flows’’ (presentation at Doors of Perception 7:
Flow, Amsterdam, November 14–16, 2002, available on the Doors of Perception website
at http://flow.doorsofperception.com/content/manzini_trans.html).
13. Malcolm Gladwell, The Tipping Point (New York: Little Brown, 2000).
14. Tom Bentley, Learning beyond the Classroom: Education for a Changing World (London:
Routledge/Demos, 1998).